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Sonja London

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Sonja London

Sonja London commented,

Community comment Feedback - Ticketing system (Support)

+1 for desktop notifications.  How is this not already native???

 

 

View comment · Posted Dec 03, 2018 · Sonja London

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Sonja London commented,

Community comment Feedback - Ticketing system (Support)

@avi - would love to help beta test and hear more about your progress.

View comment · Posted May 20, 2018 · Sonja London

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Sonja London commented,

Community comment Feedback - Ticketing system (Support)

Has this been addressed by Zendesk ?  Hard to believe this is not an option!

View comment · Posted Jul 21, 2017 · Sonja London

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Sonja London commented,

Community comment Feedback - Ticketing system (Support)

Kristen - can you elaborate on " they couldn't easily surmount the problem of scale presented by the end-users data set" ?

I do not understand why adding a cc by a trigger or automation would be massively different than when we add them manually now.  Adding them manually is just a lot more work for us.  

 

 

View comment · Posted May 19, 2017 · Sonja London

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Sonja London commented,

Community comment Feedback - Ticketing system (Support)

This is the most important missing feature for us.  

Why after 7.5 years  is it's status going backwards from planned to "we are not sure why we cannot do this" ?

 

View comment · Posted May 19, 2017 · Sonja London

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