Sonja London

1. Community
2. Feedback - Ticketing System (Support)
3. New Ticket Desktop Notification

+1 for desktop notifications.  How is this not already native???    

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• Sonja London
• Created December 03, 2018 07:10
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@avi - would love to help beta test and hear more about your progress.

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• Sonja London
• Created May 20, 2018 00:56
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

Has this been addressed by Zendesk ?  Hard to believe this is not an option!

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• Sonja London
• Created July 21, 2017 04:27
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Kristen - can you elaborate on " they couldn't easily surmount the problem of scale presented by the end-users data set" ? I do not understand why adding a cc by a trigger or automation would be ma...

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• Sonja London
• Created May 19, 2017 03:23
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

This is the most important missing feature for us.   Why after 7.5 years  is it's status going backwards from planned to "we are not sure why we cannot do this" ?  

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• Sonja London
• Created May 19, 2017 03:17
• 1 vote