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Francis Engbert

Joined Apr 15, 2021

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Last activity Oct 22, 2021

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Latest activity by Francis Engbert

Francis Engbert commented,

Community comment Feedback - Voice (Talk)

Chris, I'll chime in to support this request. That explanation you got is a bunch of BS. Perhaps the real reason has to do with the fact that we're paying ZD for the time the caller is making their way through the round-robin search for an agent and ZD would lose some of that revenue if we were able to answer the calls faster. Or maybe I'm just being cynical.

View comment · Posted Mar 21, 2019 · Francis Engbert

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Francis Engbert commented,

Community comment Feedback - Voice (Talk)

I'm chiming in to express my support of this request. In my opinion this is the #1 shortcoming of Zendesk Talk.

View comment · Posted Feb 22, 2019 · Francis Engbert

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