Martin Chong

1. Community
2. Feedback - Ticketing System (Support)
3. Enforce required ticket fields to be filled prior to merging

When Zendesk is used with regulatory bodies such as the FDA, the FDA audit strictly calls for manually setting the mandatory fields prior to closing or merging a ticket (as merge will close a ticke...

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• Martin Chong
• Created October 03, 2022 20:59
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

It's not entirely fixed but merely improved (for me).

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• Martin Chong
• Created March 23, 2021 21:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

I have the same issue. In the process of editing a ticket, pressing the PgUp key on the keyboard causes the ticket page to shift up and to the left. That cuts the left panel by half. Very annoying!...

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• Martin Chong
• Created September 08, 2020 23:19
• 3 votes