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Michael M. Adams's Avatar

Michael M. Adams

Joined Apr 15, 2021

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Last activity Jul 10, 2024

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ACTIVITY OVERVIEW

Latest activity by Michael M. Adams

Michael M. Adams commented,

Community commentAnnouncements

Brett Bowser is this feature generally available? If not, can we join the early release?

View comment · Posted Jul 10, 2024 · Michael M. Adams

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Michael M. Adams created a post,

Post Feedback - Admin Center

It would be great to have the "Customer Lists" function duplicated for Organizations. We apply various tags to certain organizations and instead of searching for them individually, I can pull them all into one view and review all the various tags we have associated with each of the organizations.

Posted Nov 17, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentSetting up Agent Workspace

@zendesk I'm not sure you have received one comment that is excited about this drastic move. Its imperative that the reply box to the top of the ticket interface, why is this not considered before you pull the plug on the old UI.

View comment · Posted Nov 04, 2022 · Michael M. Adams

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Michael M. Adams commented,

Community comment Feedback - Ticketing system (Support)

We also only use email channel and wouldn’t switch to the new UI as long as the reply box is at the bottom.

View comment · Posted Aug 31, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentCustomer management and profiles

Ah, ok thanks!

View comment · Posted Aug 28, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentCustomer management and profiles

Still getting terribly spammed by fidelitylifeandhealth.com, do I have it saved right in my image below?

View comment · Posted Aug 28, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentCustomer management and profiles

Is there a way of totally blocking the email address? I know we can add an email to the blocked list but that just puts it in the suspended status. I would rather be able to bounce any email send from a specific domain... we are getting hammered by a bunch of different email addresses from one specific domain.

View comment · Posted Aug 25, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentTicket customization

For us, one client may have multiple associated vendors and one vendor may have multiple associated clients.

When a vendor submits a ticket, we use the lookup field to associate the applicable client with that ticket. We use that associated field to display in all of our views so we can see the requester and associated organizations (client or vendor) with that ticket. That is my only use case for the moment until Zendesk expands the lookup field functions.

My hope is that Zendesk will allow those associated tickets to show up under the organizations Zendesk page so we can see all the tickets associated with those organizations (and visa versa).

View comment · Posted Aug 24, 2022 · Michael M. Adams

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Michael M. Adams commented,

CommentTicket customization

I have setup an "organization lookup" field.

Currently, when you view an organization, you can see all the tickets and all the users... it would be great if I could view all the associated tickets that have that organization listed. 

View comment · Posted Aug 19, 2022 · Michael M. Adams

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Michael M. Adams commented,

Community comment Discussion - Tips and best practices from the community

@...

See below... I tested it out and now the footer doesn't pass at all.

View comment · Posted Apr 06, 2020 · Michael M. Adams

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