Austin Beck
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Recent activity by Austin Beck-
So.... H2 2021 has now become Q2 of 2022. I am starting to lose faith that a request from 3 years ago will actually be addressed. Fells like Zendesk just keeps kicking the bucket...
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Good morning, As we are now 2 months into H2 is there any additional insight that can be provided regarding a release date for this change?
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This is great news! Can you enlighten us as to when H2 is or when this functionality will be available? 2 years is a long time to wait and I am ready to leverage this data to drive our performance...
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Good morning! I am attempting to use triggers to to add verbiage to tickets regarding processes or regulations around certain request types. I feel as though there was once a comment/description o...
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Good afternoon, I see the request to have more insight into agents logged time for Total Time online, Time available, Away Time and a few other metrics have yet to be developed. Is this not a possi...
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Good afternoon, I attempted to use the Twilio article you provided and could not gain a clear understanding of how the outbound caller ID would be manipulated. I attempted to submit a request to Tw...
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I agree, With the increase in the financial cost to use Zendesk Talk this should be an option. There seems to be little action to create a better service experience for Zendesk consumers. Zendesk,...