
JACQUELINE LEHR
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Total activity98
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Last activity
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Votes28
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Activity overview
Latest activity by JACQUELINE LEHR-
JACQUELINE LEHR commented,
Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.
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JACQUELINE LEHR commented,
I've used a lot of different platforms for authoring. Sorry, Zendesk - the Confuence editor is far better than Guide. I participated in a listening session earlier this year where more transparency...
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JACQUELINE LEHR commented,
I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I kno...
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JACQUELINE LEHR commented,
Hi Felix, I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!
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JACQUELINE LEHR commented,
The shortcomings of authoring in Guide are a source of frustration for me, too. I agree it's ineffective for any content that requires anything more complex than very basic formatting. Let's hope f...
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JACQUELINE LEHR commented,
The inability to customize emails creates a poor customer experience for the customers we serve in our Zendesk Guide help centers and for me as a Zendesk customer. Please consider prioritizing this...
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JACQUELINE LEHR commented,
Today I fielded yet another customer complaint that was escalated though sales to support to me about not receiving notfications for updates to an article that was important to them. What a waste o...
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JACQUELINE LEHR commented,
Agree wholeheartedly! There are too many use cases to enumerate why this feature would be, well, useful. Thanks for your consideration, Guide team!
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JACQUELINE LEHR commented,
I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!
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JACQUELINE LEHR commented,
I agree! We encourage our staff to contribute to the help center. As a consequence, more and more authors get these confusing emails. It creates unnecessary work for the help center manager. I'd lo...