JACQUELINE LEHR

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Working with the image gallery

How can I download/export all my images?

• View comment
• JACQUELINE LEHR
• Created June 09, 2023 13:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to turn a section into a category?

You should be able to create a category, move the section you want to "transform" under the new category, and then create more sections. If you are saying you want your existing articles to be at c...

• View comment
• JACQUELINE LEHR
• Created March 24, 2023 20:13
• -1 votes

1. Community
2. Zendesk Suite Q&A
3. How to turn a section into a category?

You can add more than one section into a category. You just can't add individual articles into a category. What does the structure look like in Guide admin? You can create a new category and drop s...

• View comment
• JACQUELINE LEHR
• Created March 24, 2023 18:11
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to turn a section into a category?

Hi Lais, You can create a new category and simply move that section into it. You can't add articles to a category. You can only add sections to a category, so that's your best option. See https://s...

• View comment
• JACQUELINE LEHR
• Created March 24, 2023 16:53
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Product management, is a Guide update in the works to solve this and the many other long standing issues? We all know you are aware of the problems users face. It feels like we're being ignored and...

• View comment
• JACQUELINE LEHR
• Created January 10, 2023 14:09
• 4 votes

1. Community
2. Feedback - Help Center (Guide)
3. Adding articles on a category that has no sections.

Sadly, you can only add articles to a section. I would very much like to publish articles at the category level, too.    

• View comment
• JACQUELINE LEHR
• Created August 26, 2022 12:37
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Article Revisions in Guide is only accessible to Staff and above – this is daft

Once our team expands, this is going to create problems for us, too. We have too many Administrator users now as it is to get around other permission constraints.

• View comment
• JACQUELINE LEHR
• Created April 26, 2022 15:48
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Images link are getting broke for multiples reasons

I've noticed images disappearing again as well. We have well over 1000 articles in two help centers, many with at least one image. There is no way to police image links in Guide articles that I kno...

• View comment
• JACQUELINE LEHR
• Created August 06, 2021 19:48
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Back up your Help Center articles at the click of a button!

Hi Felix, I just used this tool for the first time, and it has positively made my day! An image folder! YAY! Thank you so much!

• View comment
• JACQUELINE LEHR
• Created May 05, 2021 20:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Images disappear from articles

I do everything correctly and it still happens. Completely random. I really think there's something else going on - gremlin!

• View comment
• JACQUELINE LEHR
• Created June 16, 2020 20:48
• 0 votes