Chris Ryland

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

The frustrating thing is that ZD Talk works so well in all other respects, so we're not really motivated to look for an alternate solution. It just needs to have a simultaneous-ring function and le...

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• Chris Ryland
• Created March 21, 2019 19:55
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

I apologize for the frustration but there is reason for this. There is a best practice advisory for why we dont offer "hunt groups" where a single call rings multiple lines. This is a function of...

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• Chris Ryland
• Created March 21, 2019 19:49
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Sigh, once again this is Zendesk telling us how we should run our company. And, again, this assumes some huge support pool. We have 4 people total on our team, 2 devs, 1 support and 1 dogsbody/foun...

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• Chris Ryland
• Created March 21, 2019 19:46
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

I've already commented over a year ago, but I'll add once again that it looks like ZD is basically ignoring any businesses other than those with dedicated phone support personnel. This doesn't bode...

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• Chris Ryland
• Created February 28, 2019 18:58
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

It seems to me that ZD has no intention whatsoever of making a round-robin kind of Talk available, and that ruins ZD for most of us small businesses. This is a major problem.

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• Chris Ryland
• Created July 12, 2018 19:41
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Althought we mostly love ZD for ticket handling (plenty of little annoyances as with any solution), it's pretty clear they have no intention of implementing simultaneous ringing (unlike every other...

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• Chris Ryland
• Created April 16, 2018 22:28
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@jeff, @ryan: When you say "round robin" I think you mean "simultaneous ringing", or at least your comments make the most sense, even if you don't mean that. I.e., in a small company (like ours, 4 ...

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• Chris Ryland
• Created April 16, 2018 22:20
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Sarah: My thoughts exactly. Thank you.

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• Chris Ryland
• Created April 10, 2018 00:15
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Same as most folks commenting here. We're just 4 people working out of our home offices, 2 of whom are generally available and 2 of whom are backups. We all do support, but that's not any of our ma...

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• Chris Ryland
• Created April 06, 2018 20:59
• 2 votes

1. Community
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

Without simultaneous ringing, Talk is useless to us. Please add this feature!

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• Chris Ryland
• Created April 06, 2018 19:25
• 0 votes