Lance Conzett
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Activity overview
Latest activity by Lance Conzett-
Lance Conzett commented,
Small point of feedback: it's unclear from this doc and from routing settings what "Turn on messaging activity routing" actually does. There's no real definition of "activity" and I had to hunt to ...
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Lance Conzett commented,
Really liking the summarize feature, especially for summarizing chats, and have a couple of points of feedback:1. Right now, for Messaging tickets, the summarizer includes comments/conversations wi...
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Lance Conzett commented,
@... @... Sounds like you might have some special characters in your JSON body. That's particularly common when using something like Notepad that changes your quotation marks to curly quotes (rathe...
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Lance Conzett commented,
@... Yes, you'll replace the subdomain with your own ZD subdomain. And you do need to enable auth and enter your username and password in order to pass an API call to Zendesk that updates a ticket.
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Lance Conzett commented,
@... Good question! You can ignore that error message, the JSON target is trying to validate your code as JavaScript rather than Liquid. As long as the JavaScript between the {% when %} lines is va...
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Lance Conzett created a post,
Using Liquid Markup to A/B Test Your Triggers
Here’s the scenario: You want to make a change to how one of your workflows operates. Maybe you want to try out some new messaging for when a customer writes in about a particular issue. Or maybe y...