Julio R.

Zendesk Customer Care

Total activity

58
Last activity

September 25, 2023 14:37
Member since

October 16, 2021 09:45
Following

0 users
Followed by

1 user
Votes

8
Subscriptions

25

Activity overview

Latest activity by Julio R.

Julio R. created an article, August 16, 2023 14:35
Explore recipe: Calls abandoned waiting over 10 seconds
In this recipe, you'll learn how to create a report that shows the number of abandoned calls and compare it to abandoned calls whose duration is longer than 10 seconds. This is useful if you want...
- Julio R.
- Edited August 29, 2023 18:24
- 1 follower
- 0 comments
- 1 vote
Julio R. created an article, December 14, 2022 16:07
Explore recipe: Help center category views
What's my plan? In this Explore recipe, you’ll learn how to report on the total number of views a category in your knowledge base has received, across all articles in that category. While Explore...
- Julio R.
- Edited April 17, 2023 16:22
- 4 followers
- 5 comments
- 2 votes
Julio R. commented, April 28, 2022 11:33
Hi Justin, I have created a ticket to address your issue. I will be contacting you shortly.
- View comment
- Julio R.
- Created April 28, 2022 11:33
- 1 vote
Julio R. commented, April 28, 2022 11:15
Hi Sujitha, I have created a ticket to have closer look into your question. I will be contacting you very soon.
- View comment
- Julio R.
- Created April 28, 2022 11:15
- 0 votes
Julio R. commented, April 15, 2022 12:29
Hola Francisco: He creado un ticket para abordar tu pregunta. En breve, recibirás un correo de nuestra parte.
- View comment
- Julio R.
- Created April 15, 2022 12:29
- 0 votes
Julio R. commented, April 14, 2022 12:20
Hola Antonio: Para poder revisar tu consulta de Explore, por favor abre una solicitud con nuestro Equipo de Soporte. En este enlace puedes ver cómo hacerlo: Contactar con Atención al cliente de Ze...
- View comment
- Julio R.
- Created April 14, 2022 12:20
- 0 votes
Julio R. commented, April 14, 2022 09:35
Hola Stephanie: He creado un ticket desde donde nos pondremos en contacto contigo para investigar tu reporte con más detalle y poder analizar tu caso.
- View comment
- Julio R.
- Created April 14, 2022 09:35
- 0 votes
Julio R. commented, April 14, 2022 08:14
Hola Elvis: La funcionalidad nativa de CSAT no recopila la información del dispositivo a través del que se completó la encuesta. Puedes leer más acerca de cómo funciona en el siguiente enlace: Requ...
- View comment
- Julio R.
- Created April 14, 2022 08:14
- 0 votes
Julio R. commented, April 12, 2022 14:18
Hola Marco Antonio: Deberías poder hacer el importe masivo usando las siguientes APIs: Create Many Users Create Many Tickets
- View comment
- Julio R.
- Created April 12, 2022 14:18
- 0 votes
Julio R. commented, April 12, 2022 13:29
Hola Mariana: El límite es de 50 rótulos por artículo.
- View comment
- Julio R.
- Created April 12, 2022 13:29
- 0 votes