Rafael
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Total activity23
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Rafael-
Rafael commented,
Hi Benny,What you mentioned regarding the Ticket dataset is correct. It includes general ticket information, but it does not include the changes or updates that happened in the tickets. On the othe...
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Rafael commented,
Hi Bob, Thank you for your message. Adding another set of goals is currently not possible. In our community, I found a similar request that was posted there, Better sales goals. Please consider upv...
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Rafael commented,
Hi Anton, I would like to investigate your case a little further to understand what is happening. A ticket will be created for you and, you should be hearing from us shortly. Best Regards,
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Rafael commented,
Hi Konstantin,At the moment, this is still not possible. We highly recommend posting it is needed on our Feedback on Explore so that the feasibility can be assessed for a future implementation.
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Rafael commented,
Olá, tudo bem?Obrigado pela sua pergunta. Para que o widget seja aberto tanto em mobile quanto através do próprio computador, o seguinte código deverá ser adicionado na página ao qual o widget est...
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Rafael commented,
Olá Vinícius, tudo bem? Os atributos para datas e horários no Explore são considerados diariamente, portanto são incluídos os finais de semana. Caso você gostaria filtrar o resultado pelo horário c...
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Rafael commented,
Hi Jorge, You can track the SLA's ticket by using the SLA attribute Ticket group along with the SLA policy name. Regarding setting the SLA after the ticket is escalated is not possible as the SLA ...