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Rafael

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Latest activity by Rafael
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    Rafael commented,

    Olá Vinícius, tudo bem? Os atributos para datas e horários no Explore são considerados diariamente, portanto são incluídos os finais de semana. Caso você gostaria filtrar o resultado pelo horário c...

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    Rafael commented,

    Hi Jorge, You can track the SLA's ticket by using the SLA attribute Ticket group along with the SLA policy name. Regarding setting the SLA after the ticket is escalated is not possible as the SLA ...