Sarah Darmawan
-
Total activity122
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions63
Activity overview
Latest activity by Sarah Darmawan-
Sarah Darmawan commented,
Hello Tanya, Unfortunately, rich text formatting is only supported on Messaging. There are no plans to support this on Chat. Hope this helps!
-
Sarah Darmawan commented,
Hi John, The Web Widget Classic now supports GA4 - here is an article that can assist you in setting Chat up for web analytics in GA4. Hope this helps!
-
Sarah Darmawan commented,
Hello Carolina, Thank you for your valuable feedback. Messaging was designed slightly different from Chat as it is no longer session based to allow for a continuous conversation throughout the life...
-
Sarah Darmawan commented,
Hi Richard, Historical dashboards on Explore refresh every 2 hours. With an Explore Enterprise license, you can access live dashboards. Here is an article detailing the list of metrics currently av...
-
Sarah Darmawan commented,
Hi Michael, We're sorry to hear you've been facing connectivity issues. This can be caused by a myriad of reasons, including internet degradation, end user leaving the Chat before being served, lon...
-
Sarah Darmawan commented,
Hi Florian, Currently, you may restrict Guide Help Center access and create user permissions that allow your select end users to access the articles. In the future, to restrict access via the artic...
-
Sarah Darmawan created an article,
Live Chat Configuration Recommendations for Data Center Location Enabled Accounts
While Live Chat Functionality is generally able to be hosted in any of the AWS Regions where Zendesk hosts data according to our Data Center Location offering, US-hosting and EEA-hosting exceptions...
-
Sarah Darmawan commented,
Hi Jon, Thanks for taking the time to post in our Community Forum. You will need to use the on:connected callback so the JS APIs implemented can re-apply Chat tags properly. Hope this helps! - Sa...
-
Sarah Darmawan commented,
Hi David, Thanks for providing feedback on this. Unfortunately, there are no plans to support rich text formatting on Chat. However, as we build richer conversational experiences on Messaging, we c...
-
Sarah Darmawan commented,
Hi Daniel, Thank you for providing feedback on this. Unfortunately, there are no plans to support this on the Zendesk Chat Widget. The best way I can think of is to transition to the Web Widget Cla...