Sarah Darmawan
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Last activity
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Activity overview
Latest activity by Sarah Darmawan-
Sarah Darmawan commented,
Hi Ria - The API shared above would only hide the option for the customer to rate the chat at any point in time (i.e., the option usually shown in the profile card). With the settings applied above...
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Sarah Darmawan commented,
Official comment Hi Jah - To ensure an ongoing chat is more accessible to your end users, you can modify your implementation such that the widget launcher will show only if there's an ongoing chat. Use the isChatt...
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Sarah Darmawan commented,
Official comment Hi Muhiuddin - Our Zendesk Chat/Google Analytics integration does not generate an event for when the visitor sends a message. You may consider using our Web SDK to create a custom widget that can c...
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Sarah Darmawan commented,
Hi Amanda - Thanks for sharing your feedback. The Chat experience on both Mobile and Desktop should be in sync. Would you mind sharing more examples on what's not in sync? Looking forward to hear...
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Sarah Darmawan commented,
Hi Ria - You can hide the option for customers to rate their satisfaction at anytime using the our APIs to control what the widget displays. If you're on the latest Chat-only or Chat + Support exp...
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Sarah Darmawan commented,
Hi Kyle - The ability to view other agents' conversations on the Agent Workspace is currently planned and you can look forward to a release date soon. However, this ability is not available on liv...
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Sarah Darmawan commented,
Hi Ria - The team can set their desired ticket titles by clicking into the field. To distinguish conversations by teams, you may also consider: Using tags and creating views based on those tags;...
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Sarah Darmawan commented,
Hi Toby - Email notifications can only be configured at the user level. With Messaging, some of the emails you've listed are no longer relevant (e.g., Missed Chats - as chats are persistent, there...
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Sarah Darmawan commented,
Hi Daniel - Thanks for sharing with us! Please do reach out to our Advocates so this can get escalated to the right teams to look into this issue for you.
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Sarah Darmawan commented,
Official comment Hi Lucinda - Ideally, the team that needs to respond to Instagram DMs should have access to Zendesk. With Social Messaging, your team can then use Support triggers to route these conversations to ...