Sarah Darmawan
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Last activity
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Activity overview
Latest activity by Sarah Darmawan-
Sarah Darmawan commented,
Official comment Hi Craig, Thanks for your feedback. Unfortunately, Chat doesn't support rich text formatting. However, we have plans to start providing rich content configuration types in Q4. There is another disc...
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Sarah Darmawan commented,
Official comment Hey there, If you're using Web Widget (Classic), this article will come in handy. I would also encourage you to get started on a Chat Phase 4 migration to get access to the latest features like Mes...
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Sarah Darmawan commented,
Hi there - This is the expected product behaviour. Unfortunately, there are no plans to change this. I'm curious as to why agents are responding to social messaging conversations on both Messenger ...
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Sarah Darmawan commented,
Hi Amie - Unfortunately, there are no plans to support conversions data on Explore. Conversions are also a limitation on the Agent Workspace. As a workaround, you may set up Google Analytics with ...
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Sarah Darmawan commented,
Hi Nikki, Thanks for taking the time to provide this feedback. You could consider transitioning to our Messaging solution, where it fits your need for persistent conversations with the same set of ...
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Sarah Darmawan commented,
Hi Nikki, The best way to achieve what you're looking for on Chat is to use authenticated visitors - this would allow you to identify your returning visitors and their past interactions. After whic...
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Sarah Darmawan commented,
Hello Krista - Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage cust...
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Sarah Darmawan commented,
Hello Ron, Thank you for your feedback. Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app. If you ...
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Sarah Darmawan commented,
Hello, Thank you for your feedback. Defaulting to Messaging as the channel is the expected behaviour and there are no plans in our immediate roadmap to resolve this. We understand this can be frus...
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Sarah Darmawan commented,
Hi Kalle Windefalk - for customers whose accounts created prior to October 4, 2021 are hosted in Zendesk's infrastructure in EEA for which these limitations wholly apply. For accounts created after...