Sarah Darmawan
-
Total activity147
-
Last activity
-
Member since
-
Following0 users
-
Followed by2 users
-
Votes0
-
Subscriptions80
Activity overview
Latest activity by Sarah Darmawan-
Sarah Darmawan created an article,
Announcing social channel filters for messaging live reporting in Explore
Announced on Rollout starts November 30, 2023 November 30, 2023 This announcement includes the following topics: What’s changing and why? What do I need to do? What’s changing and why? In...
-
Sarah Darmawan commented,
Hi Denis, Thanks for taking the time to share your feedback. There are no current plans in the near term to provide drill-down lists as data widgets on Explore; however, teams are exploring how we ...
-
Sarah Darmawan commented,
Hi Aimee, You can find more information on when Chat times out here: https://support.zendesk.com/hc/en-us/articles/4408836091034-When-do-chats-time-out- To avoid disconnections altogether, you can ...
-
Sarah Darmawan commented,
Hi Christian, To clarify, is your expectation to view questions that the bot had deflected? With a subscription to Explore and the Answer Bot dataset, you can build a custom report and use the attr...
-
Sarah Darmawan commented,
Hello Sonalin, On the Chat Enterprise plan, you can set Operating Hours which will automatically notify Chat agents to set their status as Online as soon as they log in within the hours for which C...
-
Sarah Darmawan commented,
Hello Cherie, Looking at your correspondence with our Advocacy team, they have confirmed that the upgrade has failed for your account and we will need to reschedule it for you. For now, you can con...
-
Sarah Darmawan commented,
Hello, We understand it is deeply frustrating that your agents can be wrongfully penalized for something out of their control. Missed Chats was intended to inform users about the agent's performanc...
-
Sarah Darmawan commented,
Hi Jessamine, The desired behaviour described is supported in Messaging. Learn more about the move. Looking into your account configurations, it looks like your account is eligible for the move. H...
-
Sarah Darmawan commented,
Hi Jeremy, Agent wait time is an available metric on the Messaging dataset on Explore. You can find the full list of metrics supported here for historical reporting. As for live reporting, it is on...
-
Sarah Darmawan commented,
Hi Vinicius, We're don't have plans to expand the categories of placeholder for Chat shortcuts in the near future; however, on Messaging tickets, we do support a wide range of placeholders that can...