Sarah Darmawan
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Last activity
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Activity overview
Latest activity by Sarah Darmawan-
Sarah Darmawan commented,
Hello Krista - Thank you for your feedback. Unfortunately, there isn't anything planned on our roadmap to address this for Chat. However, you may consider transitioning to Messaging to manage cust...
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Sarah Darmawan commented,
Hello Ron, Thank you for your feedback. Unfortunately, this isn't something that is currently supported and there are no plans in our roadmap to surface Chat Ids outside of the sidebar app. If you ...
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Sarah Darmawan commented,
Hello, Thank you for your feedback. Defaulting to Messaging as the channel is the expected behaviour and there are no plans in our immediate roadmap to resolve this. We understand this can be frus...
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Sarah Darmawan commented,
Hi Kalle Windefalk - for customers whose accounts created prior to October 4, 2021 are hosted in Zendesk's infrastructure in EEA for which these limitations wholly apply. For accounts created after...
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Sarah Darmawan commented,
Official comment Hi Daniel, Unfortunately, there are no plans to support additional file types on Chat. It doesn't seem like Messaging would support the targeted file types. One workaround would be to use Support ...
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Sarah Darmawan commented,
Hello Gene, These properties can be found in the Incremental API collection - it provides a full timeline of events happening within a Chat. You could select a timeframe to receive events and view ...
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Sarah Darmawan commented,
フィードバックを共有していただきありがとうございます。 顧客は、認証されたときに過去の会話を追跡できます。これにより、さまざまなブラウザやデバイス間でチャットにアクセスしている場合でも、上にスクロールしたときに以前のインタラクションを表示できます。詳細については、をご覧ください。 永続的な会話のこの問題は、メッセージングに移動することでも解決できます. お役に立てれば！ -- Thanks ...
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Sarah Darmawan commented,
Hi William, Thanks for your feedback. We don't currently support saving translations on past chats. On Agent Workspace / Messaging however, you can use the translate feature to view past conversati...
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Sarah Darmawan commented,
こんにちは-フィードバックを共有していただきありがとうございます。チャットのソースを追跡するために、訪問者のURL条件を持つタグを追加できます。ソースに基づいてチャットを表示するには、URLによって割り当てられたタグに基づいてチャット履歴で検索をフィルタリングできます。 お役に立てれば！ -- Hello - Thanks for sharing your feedback. To trac...
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Sarah Darmawan commented,
Hi Ozge, Currently, the department names or IDs have to match; so if the enabled departments don't match the names, then the pre-chat form would not be able to show the option. One way to achieve l...