Sarah Darmawan

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Visitor ID in Explore

Hi Stephen, you can currently view past customer interactions in the Agent Workspace (AW) when their requests come in. However, across different channel interactions, their profiles will need to be...

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• Sarah Darmawan
• Created August 20, 2021 05:31
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Restrict agents from changing Display Name

On both Chat and Messaging, agents can change their display names via Display Name or Alias on their Profile Settings respectively. We don't have any plans to work on restricting agents from doing ...

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• Sarah Darmawan
• Created August 12, 2021 09:17
• 0 votes