Sarah Darmawan

1. Community
2. Feedback - Ticketing System (Support)
3. Instagram DMs as Tickets instead of Chats

Hi Lucinda -  Ideally, the team that needs to respond to Instagram DMs should have access to Zendesk. With Social Messaging, your team can then use Support triggers to route these conversations to ...

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• Sarah Darmawan
• Created November 25, 2021 08:58
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Agent missing chat, not getting assigned chat until every other agent is at their chat limit

Hello George, thanks for sharing your feedback. A fix for this issue has been released - if you're still experiencing this issue, please let us know.

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• Sarah Darmawan
• Created September 23, 2021 05:56
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Gatilho de notificação após inatividade do agente

Olá Pedro - Não temos planos de oferecer suporte nativo a essa funcionalidade. Você pode construir um aplicativo de bate-papo que pode detectar a inatividade e enviar uma mensagem para o bate-papo ...

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• Sarah Darmawan
• Created September 09, 2021 09:56
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat trigger to tag a chat when a customer has initiated a chat with an agent, but then the customer doesn't respond and remains idle

Hi @..., Thanks for taking the time out to share valuable feedback.  Wanted to understand more about how we can help you on this - what were you hoping to achieve with that tag?

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• Sarah Darmawan
• Created September 09, 2021 09:25
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Discrepancy with Reporting due to time zones

Hi Lee, This is supported on Explore where it's based on the user's profile timezone.  Find out more about scheduled deliveries in Explore here to opt into periodic updates.

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• Sarah Darmawan
• Created September 09, 2021 09:18
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Integrate Chat Monitor into Agent Workspace

Hi Elijah,  Thanks for sharing valuable feedback.In the future, real time monitoring and reporting needs across all channels will be made available on Explore.   In the meantime, if you would like ...

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• Sarah Darmawan
• Created September 09, 2021 09:12
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Bug @ Chat: Dead link at Edit Agent

Hello Josef,  Thanks for sharing your feedback. The issue appears to be fixed - if you're still experiencing this issue, please let us know.

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• Sarah Darmawan
• Created September 09, 2021 08:15
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Suggestion - Chat partage d'écran

Bonjour  Nous n'avons pas l'intention de prendre en charge cette fonctionnalité de manière native. Il existe des applications de partage d'écran/co-navigation pour Chat sur le marché que vous pouve...

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• Sarah Darmawan
• Created September 09, 2021 08:13
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Visitor ID in Explore

Hi Stephen, you can currently view past customer interactions in the Agent Workspace (AW) when their requests come in. However, across different channel interactions, their profiles will need to be...

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• Sarah Darmawan
• Created August 20, 2021 05:31
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Restrict agents from changing Display Name

On both Chat and Messaging, agents can change their display names via Display Name or Alias on their Profile Settings respectively. We don't have any plans to work on restricting agents from doing ...

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• Sarah Darmawan
• Created August 12, 2021 09:17
• 0 votes