Blanca
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Total activity47
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Last activity
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Activity overview
Latest activity by Blanca-
Blanca created an article,
My Instagram profile is blank when integrating the channel
Issue symptoms Why can I not select my Instagram account from the Select Instagram Profile option? Resolution steps The integration flow breaks if only a username (or handle) is specified. To res...
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Blanca created an article,
Error: Facebook page already in use
Issue symptoms I am trying to integrate my Facebook page, but the following error message shows: Channel couldn't be added. Facebook page already in use. Resolution steps This error means that the...
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Blanca created an article,
Why is my WhatsApp number redacted?
Question How come the WhatsApp number strings are redacted? Answer The number strings of your Whatsapp number are redacted because of the setting maskCreditCardNumbers from the SunCo API. If you do...
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Blanca commented,
Hi Tayler,As we need to look into your account internally, you may continue to respond to the ticket which is currently open-11590951. My colleague, April handling your concern is from the WhatsApp...
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Blanca commented,
Hi Erik, thank you for the clarification. If this is the case, I want to know more the payload you use that renders these extra spaces. I will create a new ticket
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Blanca commented,
Hi there, Mira! At the moment, this is still a product feature. I agree that this is something that is a good way to inform your users about the large queue that your team is experiencing at the mo...
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Blanca commented,
Hi there, Erik! I tried to do it on my test account on Support platform, and I was able to retain the three spaces between the letters when I sent the e-mail. Can you provide a sample on how you di...
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Blanca commented,
Hi there Bruno! As for your use case, this is still a product feature. We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in ...
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Blanca commented,
Hi there Gabriela,I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting...
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Blanca commented,
Hi there Luke,Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always. Especially if there is a slow in the...