Blanca
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Total activity42
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Last activity
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Activity overview
Latest activity by Blanca-
Blanca commented,
Hi Erik, thank you for the clarification. If this is the case, I want to know more the payload you use that renders these extra spaces. I will create a new ticket
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Blanca commented,
Hi there, Mira! At the moment, this is still a product feature. I agree that this is something that is a good way to inform your users about the large queue that your team is experiencing at the mo...
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Blanca commented,
Hi there, Erik! I tried to do it on my test account on Support platform, and I was able to retain the three spaces between the letters when I sent the e-mail. Can you provide a sample on how you di...
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Blanca commented,
Hi there Bruno! As for your use case, this is still a product feature. We have an existing forum on this. This is a great idea and I definitely see the value in it and have read from customers in ...
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Blanca commented,
Hi there Gabriela,I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting...
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Blanca commented,
Hi there Luke,Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always. Especially if there is a slow in the...
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Blanca commented,
Hi Yowar,If you are going to use the same WA number that is currently integrated with Zendesk and transfer it to another BSP (Business Service Provider), I can guide you accordingly. Since I need ...
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Blanca commented,
Hi there Yowar, The change that happened today, January 31st is that the Social Messaging App is already an end-of-life feature. As for SunCo (Sunshine Conversation) which is a separate plan, this ...
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Blanca commented,
Hi Shelli, I want to make sure that we are on the same page. Are you referring to the forum stats or the columns when viewing the docs? Perhaps you can send a sample screenshot.
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Blanca commented,
Hi there! By design, it will really choose the default e-mail. But you have the option to disable this and here's an easy recipe on how to prevent using default e-mail address with select an addre...