Blanca
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Last activity
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Activity overview
Latest activity by Blanca-
Blanca commented,
Hi Shelli, I want to make sure that we are on the same page. Are you referring to the forum stats or the columns when viewing the docs? Perhaps you can send a sample screenshot.
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Blanca commented,
Hi there! By design, it will really choose the default e-mail. But you have the option to disable this and here's an easy recipe on how to prevent using default e-mail address with select an addre...
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Blanca commented,
Hi there Nathan,Thanks for reaching out. With regard to your query, this is out of our scope, but you may learn more on custom placeholders via https://shopify.github.io/liquid/.
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Blanca commented,
Hi Issa, Thank you for your inquiry. Please know that in changing the avatar in Messaging, you can see the available customization in this documentation. I hope this answers your question. Enjoy...
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Blanca commented,
Hi Donald, For your question re: automation, it runs on a ticket once an hour, unlike the trigger that is being applied immediately. Concerning multiple actions in one automation, it depends on th...
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Blanca commented,
Hi Sonia, Thank you for your question. At the moment, the width cannot be adjusted in Views, and it is the system that detects the proper width based on the subject of the tickets. :( What can onl...
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Blanca commented,
Hi Donald, Thank you for reaching out. Automation is possible for this workaround. For example, if you add a tag to a user or organization, that tag will be added to any tickets where that user is...
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Blanca commented,
Hi there Ankit, This is to confirm that you may do so. I have tested it on my test account based on the article I. have shared. A ticket has been created on your behalf 6899204 so I can share th...
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Blanca commented,
Hi there Abdul, Thank you for reaching out. To be able to add English or multiple languages to your Zendesk Support, you need to assume into an admin profile and do the following steps: Click the ...
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Blanca commented,
Hi there Ankit, Thank you for reaching out. As for the views, custom fields can be added depending on the ticket type (Drop-down, multi-text, etc.). For more information, here's an article for yo...