Blanca
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Recent activity by Blanca-
Hi there Gabriela,I hope you had a great weekend! We appreciate your feedback and understand that switching channel from social messaging to e-mail is helpful so as to be able to continue assisting...
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Hi there Luke,Sorry that there is an issue with your profile photo showing under a different staff. I can say that glitches can happen at times but not always. Especially if there is a slow in the...
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Hi Yowar,If you are going to use the same WA number that is currently integrated with Zendesk and transfer it to another BSP (Business Service Provider), I can guide you accordingly. Since I need ...
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Hi there Yowar, The change that happened today, January 31st is that the Social Messaging App is already an end-of-life feature. As for SunCo (Sunshine Conversation) which is a separate plan, this ...
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Hi Shelli, I want to make sure that we are on the same page. Are you referring to the forum stats or the columns when viewing the docs? Perhaps you can send a sample screenshot.
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Hi there! By design, it will really choose the default e-mail. But you have the option to disable this and here's an easy recipe on how to prevent using default e-mail address with select an addre...
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Hi there Nathan,Thanks for reaching out. With regard to your query, this is out of our scope, but you may learn more on custom placeholders via https://shopify.github.io/liquid/.
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Hi Issa, Thank you for your inquiry. Please know that in changing the avatar in Messaging, you can see the available customization in this documentation. I hope this answers your question. Enjoy...
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Hi David, Thank you for reaching out. I am sorry that at the moment, there is no functionality to have the answer bot available to all end-users while the chat widget to be restricted to a specifi...
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Hi Stéphanie, Thanks for reaching out. So, the Agent Replies metric is the number of public replies added to a ticket by an agent and this metric is found under the Tickets dataset. While the Pub...