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Kiko Nayan's Avatar

Kiko Nayan

Joined Oct 16, 2021

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Last activity Nov 07, 2024

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ACTIVITY OVERVIEW

Latest activity by Kiko Nayan

Kiko Nayan created an article,

ArticleHelp with messaging

Question

I would like to initially keep the messaging Web Widget minimized until a customer expands it, and have it stay open when the page is reloaded in Zendesk. Is that possible?

Answer

The Web Widget defaults to a minimized state upon loading. To ensure that the widget remains open after a user expands it, even after reloading the page, you can implement this custom JavaScript:

**Enter your messaging widget code here**
Disclaimer: This article is provided for instructional purposes only. Zendesk does not support or guarantee the code. Post any issues you have in the comments section or try searching for a solution online.

For more information, see the article: Core messaging Web Widget API.

Edited Oct 25, 2024 · Kiko Nayan

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