Kaja

1. Sell
2. ...
3. Managing users
4. Creating a topmost manager in the user hierarchy

Hi Shannon,It is not really possible to disable hierarchy from the technical standpoint as it may cause some system conflicts, however if you think this feature would be useful please post the feat...

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• Kaja
• Created September 15, 2022 11:22
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Full export of Sell account data

Hi Roland, At the moment document export has been paused. We do not have an ETA for when this feature will be back but our teams are working on improving this experience. Apologies for the inconven...

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• Kaja
• Edited January 19, 2022 12:04
• 0 votes

1. Sell
2. ...
3. How to get help with Sell Voice and email in Sell
4. Can I use an email alias or multiple emails with Sell?

Hi Taylor, The activity reports will only show email activity for emails  that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please con...

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• Kaja
• Created December 24, 2021 14:35
• 0 votes

1. Sell
2. ...
3. Using the Sell mobile app
4. Sending an email from Android

Hi Cristy, You can copy the email address from the email editor in both Android and iOS. Just follow to a contact and click on email icon and the address can be copied from there.  

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• Kaja
• Created December 24, 2021 14:33
• 0 votes

1. Sell
2. ...
3. Subscription and licensing in the sales CRM and connection with the ticketing system
4. Why haven't I received my invitation email to Zendesk Sell?

Hi Meri, unfortunately that is not possible with sell. The only workaround here would be to display newly added contacts/leads in a smartlist and then send a bulk email with the email address in q...

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• Kaja
• Created August 20, 2021 14:24
• 0 votes

1. Community
2. Zendesk Sell Q&A
3. unqualified_reason_id missing from Deal firehose API

Hi Emily, thanks for the question. Sadly, for now, this is not on our roadmap. However, if you think that could be useful for you or other users please leave feedback directly to our Product Team ...

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• Kaja
• Created August 20, 2021 10:58
• 0 votes

1. Community
2. Zendesk Sell Q&A
3. How to import "associated contacts" for Deals

Hi Mike, Thanks for a great question! We are preparing an article on this. Meanwhile, I will send you an email with some instructions. Warm Regards Kaja Błachowicz | Zendesk Sell | Technical Suppo...

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• Kaja
• Created August 05, 2021 09:05
• 1 vote

1. Sell
2. ...
3. Working with leads and contacts
4. Understanding and using the prospect and customer statuses

Hi Jay, thanks for a great question! Statuses and their states are automatically changed as the status of the contact's associated deal changes. As you mention you can adjust them manually, unfort...

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• Kaja
• Created May 28, 2021 13:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Account Blocked

Hi David, For the issues that you mention it would best to log a support ticket for Zendesk Sell support team. Here is an article explaining in detail how you can submit a ticket https://support.z...

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• Kaja
• Created May 26, 2021 13:40
• 0 votes

1. Community
2. Zendesk Sell Q&A
3. Voice Setting Sell

Hi Gilles, Zendesk Voice for Sell and Zendesk are two different products. Currently, to change the number on Sell: you would need to submit a support ticket to the Sell support with your account d...

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• Kaja
• Created May 19, 2021 13:17
• 0 votes