Kaja

1. Sell
2. ...
3. Managing users
4. Creating a topmost manager in the user hierarchy

Hi Shannon,It is not really possible to disable hierarchy from the technical standpoint as it may cause some system conflicts, however if you think this feature would be useful please post the feat...

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• Kaja
• Created September 15, 2022 11:22
• 0 votes

1. Community
2. Feedback - Sales CRM (Sell)
3. Full export of Sell account data

Hi Roland, At the moment document export has been paused. We do not have an ETA for when this feature will be back but our teams are working on improving this experience. Apologies for the inconven...

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• Kaja
• Edited January 19, 2022 12:04
• 0 votes

1. Sell
2. ...
3. Sell communication channels
4. Can I use an email alias or multiple emails with Sell?

Hi Taylor, The activity reports will only show email activity for emails  that were sent after you have integrated your email with Sell. If that is the case and you still cannot see them please con...

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• Kaja
• Created December 24, 2021 14:35
• 0 votes

1. Sell
2. ...
3. Using the Sell mobile app
4. Sending an email from Android

Hi Cristy, You can copy the email address from the email editor in both Android and iOS. Just follow to a contact and click on email icon and the address can be copied from there.  

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• Kaja
• Created December 24, 2021 14:33
• 0 votes

1. Sell
2. ...
3. Working with leads and contacts
4. Converting leads

Hi Matthew and Lea, I am sorry that the source information is not carried over to converted deals/contacts in the current Sell logic. If you feel this something important please leave your feedbac...

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• Kaja
• Created August 23, 2021 13:50
• 0 votes

1. Sell
2. ...
3. Sell subscription and connection to Support
4. Why haven't I received my invitation email to Zendesk Sell?

Hi Meri, unfortunately that is not possible with sell. The only workaround here would be to display newly added contacts/leads in a smartlist and then send a bulk email with the email address in q...

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• Kaja
• Created August 20, 2021 14:24
• 0 votes

1. Community
2. Q&A - Sales CRM (Sell)
3. unqualified_reason_id missing from Deal firehose API

Hi Emily, thanks for the question. Sadly, for now, this is not on our roadmap. However, if you think that could be useful for you or other users please leave feedback directly to our Product Team ...

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• Kaja
• Created August 20, 2021 10:58
• 0 votes

1. Community
2. Q&A - Sales CRM (Sell)
3. How to import "associated contacts" for Deals

Hi Mike, Thanks for a great question! We are preparing an article on this. Meanwhile, I will send you an email with some instructions. Warm Regards Kaja Błachowicz | Zendesk Sell | Technical Suppo...

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• Kaja
• Created August 05, 2021 09:05
• 1 vote

1. Sell
2. ...
3. Importing and exporting in Sell
4. Exporting data from Zendesk Sell

Hi Bianca, We don't really store any emails on our end. Sell only "mirrors" what is in your email server and maps based on email address. The best idea would be to use your email server to export ...

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• Kaja
• Created July 30, 2021 12:26
• 0 votes

1. Sell
2. ...
3. Importing and exporting in Sell
4. Managing duplication settings

Hi, Ivan, I think it is best if we take these into a ticket because I would need to have more details on your imports and merges. For example for API imports the deduplication strategy does not ap...

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• Kaja
• Created July 28, 2021 13:34
• 0 votes