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Alex

Joined Oct 28, 2021

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Last activity Feb 15, 2023

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ACTIVITY OVERVIEW

Latest activity by Alex

Alex commented,

CommentTalk – Notions élémentaires
Bonjour Raphaël

En raison de problèmes juridiques liés aux numéros de téléphone mobile à 10 chiffres utilisés pour envoyer des messages d’une plateforme à un utilisateur final (A2P) en France, Zendesk a pris la décision d’arrêter temporairement la vente de numéros de téléphone mobile français. Nous travaillons sur une solution qui permettra aux clients de Zendesk de continuer à acheter et à utiliser ces numéros de téléphone mobile français et nous l’annoncerons lorsqu’elle sera disponible.

 

View comment · Posted Feb 15, 2023 · Alex

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Alex commented,

CommentReporting for Talk
Hi Joyce,
 
The Talk Dashboard is the tool you are looking for if you want to see how many agents are available or on call in real time.
You can find more information on the Talk Dashboard in our article: Analyzing call activity with the Talk Team dashboard.

View comment · Posted Dec 27, 2022 · Alex

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Alex commented,

CommentComment résoudre les problèmes généraux du compte
 Bonjour Raphael,
 
Le nombre de tickets dans votre instance ne devrait pas ralentir son fonctionnement.
 
Zendesk archive automatiquement les tickets 120 jours après qu’ils ont été marqués comme Clos pour réduit les temps de chargement des vues, par exemple.
Vous pourrez trouver plus d'information sur l'archivage des tickets dans notre article À propos de l’archivage des tickets
 
 

View comment · Posted Oct 28, 2022 · Alex

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Alex commented,

CommentFormatting and customizing your email
Hi Michal,
 
I'm afraid that there is no way to get the defined email template via our REST API, I'm sorry.
 
You can find all email related properties used in our API in our documentation.

View comment · Posted Oct 28, 2022 · Alex

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Alex commented,

Community comment Français Communauté
Bonjour Raphaël
 
Si vous faites référence aux numéros locaux en France, j'ai bien peur qu'il ne soit pas possible de recevoir des SMS sur ces numéros.
 
Si vous voulez en savoir plus sur la capacité des lignes suivant leur type et leur pays, vous pouvez vous référer à notre article Exigences réglementaires relatives aux numéros Zendesk Talk et Zendesk Text

View comment · Posted Oct 18, 2022 · Alex

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Alex commented,

CommentSetting up and using Text
Hi Poslany,
 
If you port your number in Zendesk, the price will be the same as the ones displayed in this article.
 
The price for sending outbound SMS varies according to the country where you are sending it.
You can use the "I text customers in" dropdown menu and select the country where you are sending the SMS to display the prices.
 
 

View comment · Posted Sep 02, 2022 · Alex

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Alex commented,

CommentManaging Talk
Hi Niklas,
 
I'm afraid there is no way to temporarily close a line In Talk.
 
You can create a specific IVR to redirect your customers to a voicemail and enable it when this line is closed.
However, you would have to enable this IVR manually every day when the line close.
 
You can find more information on how to set up this IVR in our article Routing incoming calls with IVR

View comment · Posted Sep 01, 2022 · Alex

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Alex commented,

CommentTeam members and groups
Hi Matthew,
 
You are correct, it is also possible for an agent to update their groups from their user profile.
 
You can control the permission to create, modify, delete groups and manage team members assigned to groups in your custom role under Permissions > People
 
You can also find more information in our article Creating custom roles and assigning agents

View comment · Posted Aug 19, 2022 · Alex

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Alex commented,

CommentSalesforce integration
Hi Honey Faye,
 
The Salesforce integration is available on our Marketplace on this link: Salesforce

View comment · Posted Aug 19, 2022 · Alex

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Alex commented,

Community comment Feedback - Ticketing system (Support)
Hello Omar,
 
I have created a ticket for your question, and you will be contacted shortly.

View comment · Posted Jul 15, 2022 · Alex

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