Alex

1. Talk
2. ...
3. Setting up and using Text
4. Zendesk Text number availability and pricing

Hi Poslany, If you port your number in Zendesk, the price will be the same as the ones displayed in this article. The price for sending outbound SMS varies according to the country where you are se...

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• Alex
• Created September 02, 2022 09:12
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing Zendesk Talk lines

Hi Niklas, I'm afraid there is no way to temporarily close a line In Talk. You can create a specific IVR to redirect your customers to a voicemail and enable it when this line is closed.However, yo...

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• Alex
• Created September 01, 2022 08:29
• 0 votes

1. Admin Center
2. ...
3. Managing your team
4. Managing groups

Hi Matthew, You are correct, it is also possible for an agent to update their groups from their user profile. You can control the permission to create, modify, delete groups and manage team members...

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• Alex
• Created August 19, 2022 14:26
• 0 votes

1. Support
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Hi Honey Faye, The Salesforce integration is available on our Marketplace on this link: Salesforce

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• Alex
• Created August 19, 2022 11:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New icon on a call?

Hello Omar, I have created a ticket for your question, and you will be contacted shortly.

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• Alex
• Created July 15, 2022 14:02
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Attached images stopped working

Hello Mike, Our team has deployed a fix to resolve the issue preventing ticket attachments from loading in Zendesk Support today.Please ensure you hard refresh your browser to ensure the fix is app...

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• Alex
• Created July 15, 2022 09:39
• 0 votes

1. Guide
2. ...
3. Utilisation de la base de connaissances du centre d’aide
4. Organisation de la base de connaissances en catégories et sections

Bonjour Antoine, Le nombre maximum de catégories que vous pouvez créer est de 100. Vous pouvez retrouver les différentes limites dans Guide dans notre article Limites des produits Guide pour votre ...

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• Alex
• Created July 12, 2022 08:34
• 0 votes

1. Community
2. Zendesk Sell Q&A
3. impossible de réduire le nombre de licences

Bonjour Yann Vous bénéficiez actuellement d'un compte géré avec l’aide de l’équipe commerciale.Vous devez donc contacter votre chargé de compte afin de diminuer le nombre de licences. Vous pourrez ...

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• Alex
• Created May 17, 2022 12:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Unable to check the full list of CCs for a closed ticket

Hello Chuan, We had an issue with the CC field in the tickets that has already been patched last week. If you are still encountering the issue, can you raise a ticket with our support?

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• Alex
• Created February 23, 2022 09:39
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Disabling Re-open on Response to Closed Ticket?

Hello Matt, Unfortunately, there is no option to turn off follow-up ticket creation when an end-user replies to a closed ticket, I'm sorry.However, you can create a trigger to set this ticket as so...

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• Alex
• Created February 18, 2022 11:29
• 0 votes