Alex

1. Talk
2. ...
3. Reporting for Talk
4. Monitoring calls with the Live calls dashboard

Hi Joyce, The Talk Dashboard is the tool you are looking for if you want to see how many agents are available or on call in real time.You can find more information on the Talk Dashboard in our arti...

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• Alex
• Created December 27, 2022 16:16
• 0 votes

1. Compte
2. ...
3. Comment résoudre les problèmes généraux du compte
4. Pourquoi Zendesk est-il lent lorsque je travaille à la maison ? Comment résoudre ce problème ?

 Bonjour Raphael, Le nombre de tickets dans votre instance ne devrait pas ralentir son fonctionnement. Zendesk archive automatiquement les tickets 120 jours après qu’ils ont été marqués comme Clos ...

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• Alex
• Created October 28, 2022 14:53
• 0 votes

1. Email
2. Formatting and customizing your email
3. Customizing your templates for email notifications

Hi Michal, I'm afraid that there is no way to get the defined email template via our REST API, I'm sorry. You can find all email related properties used in our API in our documentation.

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• Alex
• Created October 28, 2022 08:24
• 0 votes

1. Zendesk Suite
2. ...
3. Configuration et efficacité de Support
4. Maintenir vos macros à jour en 3 étapes ✅

Bonjour Jean-Vincent, Le lien vers l'article pour exporter les macros est effectivement inaccessible, je suis désolé.J'ai demandé la correction de l'article pour que le lien soit corrigé. En attend...

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• Alex
• Created October 25, 2022 10:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Talk: Recevoir des SMS sur un fixe

Bonjour Raphaël Si vous faites référence aux numéros locaux en France, j'ai bien peur qu'il ne soit pas possible de recevoir des SMS sur ces numéros. Si vous voulez en savoir plus sur la capacité d...

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• Alex
• Created October 18, 2022 15:08
• 0 votes

1. Talk
2. ...
3. Setting up and using Text
4. Zendesk Text number availability and pricing

Hi Poslany, If you port your number in Zendesk, the price will be the same as the ones displayed in this article. The price for sending outbound SMS varies according to the country where you are se...

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• Alex
• Created September 02, 2022 09:12
• 0 votes

1. Talk
2. ...
3. Managing Talk
4. Managing Zendesk Talk lines

Hi Niklas, I'm afraid there is no way to temporarily close a line In Talk. You can create a specific IVR to redirect your customers to a voicemail and enable it when this line is closed.However, yo...

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• Alex
• Created September 01, 2022 08:29
• 0 votes

1. People
2. ...
3. Team members and groups
4. Managing groups

Hi Matthew, You are correct, it is also possible for an agent to update their groups from their user profile. You can control the permission to create, modify, delete groups and manage team members...

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• Alex
• Created August 19, 2022 14:26
• 0 votes

1. Apps and integrations
2. ...
3. Salesforce integration
4. Setting up the Zendesk for Salesforce integration

Hi Honey Faye, The Salesforce integration is available on our Marketplace on this link: Salesforce

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• Alex
• Created August 19, 2022 11:50
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. New icon on a call?

Hello Omar, I have created a ticket for your question, and you will be contacted shortly.

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• Alex
• Created July 15, 2022 14:02
• 0 votes