Alex

Total activity

36
Last activity

February 15, 2023 11:00
Member since

October 28, 2021 12:57
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Activity overview

Latest activity by Alex

Alex commented, February 15, 2023 11:00
Bonjour RaphaëlEn raison de problèmes juridiques liés aux numéros de téléphone mobile à 10 chiffres utilisés pour envoyer des messages d’une plateforme à un utilisateur final (A2P) en France, Zende...
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- Alex
- Created February 15, 2023 11:00
- 0 votes
Alex commented, December 27, 2022 16:16
Hi Joyce, The Talk Dashboard is the tool you are looking for if you want to see how many agents are available or on call in real time.You can find more information on the Talk Dashboard in our arti...
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- Alex
- Created December 27, 2022 16:16
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Alex commented, October 28, 2022 14:53
Bonjour Raphael, Le nombre de tickets dans votre instance ne devrait pas ralentir son fonctionnement. Zendesk archive automatiquement les tickets 120 jours après qu’ils ont été marqués comme Clos ...
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- Alex
- Created October 28, 2022 14:53
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Alex commented, October 28, 2022 08:24
Hi Michal, I'm afraid that there is no way to get the defined email template via our REST API, I'm sorry. You can find all email related properties used in our API in our documentation.
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- Alex
- Created October 28, 2022 08:24
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Alex commented, October 25, 2022 10:45
Bonjour Jean-Vincent, Le lien vers l'article pour exporter les macros est effectivement inaccessible, je suis désolé.J'ai demandé la correction de l'article pour que le lien soit corrigé. En attend...
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- Alex
- Created October 25, 2022 10:45
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Alex commented, October 18, 2022 15:08
Bonjour Raphaël Si vous faites référence aux numéros locaux en France, j'ai bien peur qu'il ne soit pas possible de recevoir des SMS sur ces numéros. Si vous voulez en savoir plus sur la capacité d...
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- Alex
- Created October 18, 2022 15:08
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Alex commented, September 02, 2022 09:12
Hi Poslany, If you port your number in Zendesk, the price will be the same as the ones displayed in this article. The price for sending outbound SMS varies according to the country where you are se...
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- Alex
- Created September 02, 2022 09:12
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Alex commented, September 01, 2022 08:29
Hi Niklas, I'm afraid there is no way to temporarily close a line In Talk. You can create a specific IVR to redirect your customers to a voicemail and enable it when this line is closed.However, yo...
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- Alex
- Created September 01, 2022 08:29
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Alex commented, August 19, 2022 14:26
Hi Matthew, You are correct, it is also possible for an agent to update their groups from their user profile. You can control the permission to create, modify, delete groups and manage team members...
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- Alex
- Created August 19, 2022 14:26
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Alex commented, August 19, 2022 11:50
Hi Honey Faye, The Salesforce integration is available on our Marketplace on this link: Salesforce
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- Alex
- Created August 19, 2022 11:50
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