Alex

Total activity

20
Last activity

May 17, 2022 12:16
Member since

October 28, 2021 12:57
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Votes

1
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5

Activity overview

Latest activity by Alex

Alex commented, May 17, 2022 12:16
Bonjour Yann Vous bénéficiez actuellement d'un compte géré avec l’aide de l’équipe commerciale.Vous devez donc contacter votre chargé de compte afin de diminuer le nombre de licences. Vous pourrez ...
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- Alex
- Created May 17, 2022 12:16
- 0 votes
Alex commented, February 23, 2022 09:39
Hello Chuan, We had an issue with the CC field in the tickets that has already been patched last week. If you are still encountering the issue, can you raise a ticket with our support?
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- Alex
- Created February 23, 2022 09:39
- 0 votes
Alex commented, February 18, 2022 11:29
Hello Matt, Unfortunately, there is no option to turn off follow-up ticket creation when an end-user replies to a closed ticket, I'm sorry.However, you can create a trigger to set this ticket as so...
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- Alex
- Created February 18, 2022 11:29
- 0 votes
Alex commented, February 17, 2022 15:27
Bonjour Sven Vous pouvez ajouter un lien vers votre FAQ en utilisant la balise HTML suivante : <a href="link URL">text</a>
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- Alex
- Created February 17, 2022 15:27
- 0 votes
Alex commented, February 17, 2022 15:23
Hello Raphaël, A patch has been deployed on Monday to correct this issue. I'm sorry for any inconvenience caused by this issue.
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- Alex
- Created February 17, 2022 15:23
- 0 votes
Alex commented, December 29, 2021 16:15
Bonjour J'ai créé un ticket pour mieux vous aider pour votre activation d'essai. Vous serez contacter par email sous peu.
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- Alex
- Created December 29, 2021 16:15
- 0 votes
Alex commented, December 28, 2021 16:30
Hello Navenkumar, We have a limit of 20 emails from the same user within an hour. Beyond that, the next 20 updates will be suspended. If more than 40 are received, all additional updates within tha...
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- Alex
- Created December 28, 2021 16:30
- 1 vote
Alex commented, December 10, 2021 09:49
Bonjour Ingrid Le calcul de la note de satisfaction sur les 60 derniers jours se fait avec la formule suivante : Vous pouvez trouver tous les détails sur les notes de satisfaction client dans not...
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- Alex
- Created December 10, 2021 09:49
- 0 votes
Alex commented, December 07, 2021 17:32
Hello Julian The pricing for the digital line is available in our article Zendesk Talk number availability and pricing Select "Digital line" in the "My Talk line is in" dropdown menu in order to di...
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- Alex
- Created December 07, 2021 17:32
- 0 votes
Alex commented, November 24, 2021 09:20
Bonjour, Je suis d'accord avec vous que cette notification serait pratique.Je vous conseille de créer une nouvelle publication sur notre page de feedback pour Talk : Feedback - Voice (Talk)Ces publ...
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- Alex
- Created November 24, 2021 09:20
- 0 votes