Viktor Osetrov
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Total activity570
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Last activity
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Activity overview
Latest activity by Viktor Osetrov-
Viktor Osetrov commented,
Hi Arin,Thanks for your quick reply. I still believe that the issue is related to values.Could you please check "name" and "email"?It looks like you are using the same value twice: Hope it helps,
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Viktor Osetrov commented,
Hello Jose,Thanks for your interesting question. Answer Bot works from the machine learning engine. From one side, your bot should understand what kind of questions asking your clients. And from th...
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Viktor Osetrov commented,
Hi John,Thanks for your question. It's mandatory to use a separate subdomain. This is an example: `For example, suppose your company is called Mondo Cameras and the address of your main website is...
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Viktor Osetrov commented,
Hi Arin,Thanks for your question.The issue with 400 Bad Requests or failed to validate claims error seems to be related to your values.Please make sure that you are using seconds (not milliseconds)...
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Viktor Osetrov commented,
Hello Noa,Thanks a lot for your interesting question.For suppressing widget features on specific pages in the Web Widget (Classic), please enable chat and then use the suppress setting to change th...
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Viktor Osetrov commented,
Hi Celeste,Many thanks for your feedback and interesting question.At this moment embedding videos in content blocks are available for ZD Guide. Unfortunately, we don't have this feature in the ZD c...
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Viktor Osetrov commented,
Hi Nikki,Thanks a lot for your question. Technically it can be related to web performance issues for your coworker. We highly recommend checking your webpage via web page performance tools such as ...
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Viktor Osetrov commented,
Hi Nikki,Thanks a lot for your interesting question. You can track these parameters via Google Tag Manager or Google Analytics. Please follow the following instructions:- Adding the Web Widget (Cla...
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Viktor Osetrov commented,
Hello Johnny,Many thanks for your interesting question - what if your Account Key isn't visible on "Check Connection" item list.In this case, you also can check your chat account key using the foll...
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Viktor Osetrov commented,
Hello Kelsey,Thanks for your interesting question. Yes, you can keep both the default type field and the custom one:1) When you have the default type field with Incident, then allow a ticket to be ...