Viktor Osetrov
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Total activity547
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Last activity
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Activity overview
Latest activity by Viktor Osetrov-
Viktor Osetrov commented,
Hi Tanya,Thanks for your question. Could you please try this workaround?YouTube - https://youtu.be/SFwYtUDrVokHopefully it helps,
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Viktor Osetrov commented,
Hello Marc Soares,Thanks a lot for your reply. I can confirm that we have some active work regarding natively supporting GA4 and Zendesk integration. However, unfortunately, I couldn't provide any ...
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Viktor Osetrov commented,
Hello Jessica Owen and Marc Soares, That's a good question. In this case, we highly recommend setting up the Web Widget with GTM. That helps you analyze Web Widget analytics separately via Custom H...
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Viktor Osetrov commented,
Hi TJ,Thanks a lot for your testing,Yes, you are right - it doesn't work from the chat shortcuts area because of the different variables there between agent workspaces.However, it works at the new ...
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Viktor Osetrov commented,
Hello TJ,You can include a default value in the placeholder. This value is used if the user's first name can't be resolved.For example, if your automatic response is configured like this: Hi, {{fir...
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Viktor Osetrov commented,
Hello Jessica OwenThanks a lot for your question. Technically you can use GA4 together with Google Tag Manager. Please follow this article - Using Google Tag Manager with your help centerAnd then p...
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Viktor Osetrov commented,
Hi Paul Goldberg,Thanks a lot for your question. As we know iframe is not allowed. The reason - is due to the inherent security risks involved in iframing a web application.However, did you try to ...
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Viktor Osetrov commented,
Hello, @Riah Lao,Thanks for your question.The limitations with translation related to the 3rd-party widget apps for Intercom, Telegram, Viber, etc. from our marketplace - https://www.zendesk.com/ma...
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Viktor Osetrov commented,
@Ведущий специалист, благодарим за вопрос, Вы можете посмотреть оплаченные счета на странице Аккаунт -> Счета Для этого Вам необходимо перейти в настройки Вашего аккаунта - www.ВАШ_СУБДОМЕН.zendesk...
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Viktor Osetrov commented,
Здравствуйте L2 RU TL Aleksey VoloshinБлагодарю Вас за вопросВы можете настроить напоминание о конкретном тикете, с указанием точной даты и времени через сторонние приложения из маркетплейс:https:/...