Viktor Osetrov
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Recent activity by Viktor Osetrov-
Hello Susan,You can export a list of tickets to JSON, CSV, or XML files via `https://.zendesk.com/admin/account/tools/reports`Please read more about it here -> Exporting ticket, user, or organizati...
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Hello Kurt,Thanks for your question. It should be thereCould you visit https://.zendesk.com/hc/admin/general_settings ?Hope it helps
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Hello Slava,Thanks for your question regarding turning off the ability to create tickets from Slack to Zendesk.Unfortunately, once the integration is installed, it´s not possible to change it to re...
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Hi Bill,Yes, it is. Only Chat Admins can create and edit chat triggers:Hope it helps
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Hello AMN. YTIf you would like to retrieve a single lead, you should use [GET] request. GET /v2/leads/:idReturns a single lead available to the user, according to the unique lead ID provided. If th...
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Hello Attractive.MediaThanks a lot for your interesting question.You can configure extra custom ticket fields via Zendesk Messaging Flow Builder. For example, take a look at the following option: ...
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Hello Brianna,Thanks a lot for your clarification. In this case, could you please send us a message here - https://www.zendesk.com/contact/ via chatbot?We will happy to take a look at your accountB...
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Hello Brianna,Thanks for your question. Please accept our apologies for all inconveniences. Could you please check any related incidents regarding your account here - https://status.zendesk.com/ ?...
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Hi Arin,Thanks for your quick reply. I still believe that the issue is related to values.Could you please check "name" and "email"?It looks like you are using the same value twice: Hope it helps,
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Hello Jose,Thanks for your interesting question. Answer Bot works from the machine learning engine. From one side, your bot should understand what kind of questions asking your clients. And from th...