Viktor Osetrov
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Total activity880
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Last activity
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Recent activity by Viktor Osetrov-
Hi John,Thanks for your question. It's mandatory to use a separate subdomain. This is an example: `For example, suppose your company is called Mondo Cameras and the address of your main website is...
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Hi Arin,Thanks for your question.The issue with 400 Bad Requests or failed to validate claims error seems to be related to your values.Please make sure that you are using seconds (not milliseconds)...
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Hello Noa,Thanks a lot for your interesting question.For suppressing widget features on specific pages in the Web Widget (Classic), please enable chat and then use the suppress setting to change th...
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Hi Nikki,Thanks a lot for your question. Technically it can be related to web performance issues for your coworker. We highly recommend checking your webpage via web page performance tools such as ...
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Hi Nikki,Thanks a lot for your interesting question. You can track these parameters via Google Tag Manager or Google Analytics. Please follow the following instructions:- Adding the Web Widget (Cla...
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Hello Johnny,Many thanks for your interesting question - what if your Account Key isn't visible on "Check Connection" item list.In this case, you also can check your chat account key using the foll...
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Hello Kelsey,Thanks for your interesting question. Yes, you can keep both the default type field and the custom one:1) When you have the default type field with Incident, then allow a ticket to be ...
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Hi Dave,Thanks a lot for your interesting question. You can add a Help Center Greeting using the following way:1) Open your Guide code editor and then click on "section hero" at home_page.hbs. Plea...
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Hello Vladimir,Thanks a lot for your question. Unfortunately, this link https://developer.zendesk.com/documentation/custom-data/custom-objects/getting-started-with-custom-objects/ is more about cu...
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Hello Vladimir,Thanks a lot for your interesting question. Unfortunately, our integrated article editor doesn't support placeholders at this moment.The solution is only to put your placeholders dir...