Viktor Osetrov
-
Total activity880
-
Last activity
-
Member since
-
Following0 users
-
Followed by1 user
-
Votes475
-
Subscriptions253
Comments
Votes on activity by Viktor Osetrov-
Hello Mokka,You can retrieve external_ids via:1) Using Show User to retrieve the end-user external_id. • `GET /api/v2/users/{user_id}` Link for reference2) Another idea is to use Bulk Import/Exp...
-
Hello Viktor,Thanks for your clarification. Yes, the drop-down field' search is auto-populated if you put some value there for searching. Have attached a screenshot of how it looks like from my tes...
-
Hello Pasquale,Thanks for your question. Unfortunately, couldn't replicate your issue. Could you please check the "Drill in" attributes? Hope it helps
-
Hello Sydney,We can recommend using API GET requests for checking the information about the "user name".GET /api/v2/users/{user_id} where {user_id} is the id of the user. - https://developer.zendes...
-
Hello Michelle,1) Firstly, you should create a trigger with tags. I have an attached my example:2) Then please check the activation process for your triggers depends on your trigger conditions:3) A...
-
Hello Tanya,It works via mentions. Please take a look at -> Using @mentions 1) For example - I get tagged in an internal note: 2) And received mention notification like "You were mentioned on ticke...
-
Hi Dan, Yes, for sure. Happy to share. Please take a look at below:1) For example, I have a custom ticket status: Open - VIP 2) Then I have created a trigger for this specific status with an action...
-
Hello Dan, As a workaround, may we suggest setting up triggers with tags to have a matching custom drop-down field with the custom statuses: OpenOpen - Task AssignedOpen - Passed to SalesOpen - pas...
-
Hi James, It happens because you can see the % results only from the previous element. And technically "January" has position number 1. Hope it clarifies
-
Hi Ervin,Thanks for your interesting question. Yes, are right for 100% - unfortunately, it doesn't work from a bot preview. However, if you would like to check your custom buttons - you can accompl...