Viktor Osetrov
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Recent activity by Viktor Osetrov-
Hello Johnny,Many thanks for your interesting question - what if your Account Key isn't visible on "Check Connection" item list.In this case, you also can check your chat account key using the foll...
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Hello Kelsey,Thanks for your interesting question. Yes, you can keep both the default type field and the custom one:1) When you have the default type field with Incident, then allow a ticket to be ...
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Hi Dave,Thanks a lot for your interesting question. You can add a Help Center Greeting using the following way:1) Open your Guide code editor and then click on "section hero" at home_page.hbs. Plea...
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Hello Vladimir,Thanks a lot for your question. Unfortunately, this link https://developer.zendesk.com/documentation/custom-data/custom-objects/getting-started-with-custom-objects/ is more about cu...
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Hello Vladimir,Thanks a lot for your interesting question. Unfortunately, our integrated article editor doesn't support placeholders at this moment.The solution is only to put your placeholders dir...
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Hello Vladimir,Many thanks for your question. For the sake of transparency, we would like to clarify that in Support, while we are happy to troubleshoot default and script for any bugs or performan...
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Hello Aiden,Many thanks for sharing your brilliant idea. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
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Hello Kelsey,Thanks for your question. Yes, for sure you can use custom fields and still get all the usual standard functionality of the native ticket field.Please take a look at my steps below:1) ...
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Hi Tanya,Thanks for your question. Could you please try this workaround?YouTube - https://youtu.be/SFwYtUDrVokHopefully it helps,
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Hello Marc Soares,Thanks a lot for your reply. I can confirm that we have some active work regarding natively supporting GA4 and Zendesk integration. However, unfortunately, I couldn't provide any ...