Viktor Osetrov

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Hello Jessica Owen and Marc Soares, That's a good question. In this case, we highly recommend setting up the Web Widget with GTM. That helps you analyze Web Widget analytics separately via Custom H...

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• Viktor Osetrov
• Created September 08, 2022 08:55
• 0 votes

1. Chat
2. ...
3. Live chat agent guide
4. Inserting common phrases with shortcuts

Hi TJ,Thanks a lot for your testing,Yes, you are right - it doesn't work from the chat shortcuts area because of the different variables there between agent workspaces.However, it works at the new ...

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• Viktor Osetrov
• Created September 03, 2022 22:10
• 0 votes

1. Chat
2. ...
3. Live chat agent guide
4. Inserting common phrases with shortcuts

Hello TJ,You can include a default value in the placeholder. This value is used if the user's first name can't be resolved.For example, if your automatic response is configured like this: Hi, {{fir...

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• Viktor Osetrov
• Created September 02, 2022 20:14
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Setting up and using Google Analytics for the Web Widget (Classic)

Hello Jessica OwenThanks a lot for your question. Technically you can use GA4 together with Google Tag Manager. Please follow this article - Using Google Tag Manager with your help centerAnd then p...

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• Viktor Osetrov
• Created September 02, 2022 18:57
• 0 votes

1. Policies and programs
2. Zendesk policies and agreements
3. Embedding Zendesk into an iframe is not allowed

Hi Paul Goldberg,Thanks a lot for your question. As we know iframe is not allowed. The reason - is due to the inherent security risks involved in iframing a web application.However, did you try to ...

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• Viktor Osetrov
• Created September 02, 2022 07:46
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

Hello, @Riah Lao,Thanks for your question.The limitations with translation related to the 3rd-party widget apps for Intercom, Telegram, Viber, etc. from our marketplace - https://www.zendesk.com/ma...

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• Viktor Osetrov
• Created August 29, 2022 09:21
• 0 votes

1. Account
2. ...
3. How to solve issues with payments
4. Why was I still charged for my canceled account?

@Ведущий специалист, благодарим за вопрос, Вы можете посмотреть оплаченные счета на странице Аккаунт -> Счета Для этого Вам необходимо перейти в настройки Вашего аккаунта - www.ВАШ_СУБДОМЕН.zendesk...

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• Viktor Osetrov
• Created August 10, 2022 11:34
• 0 votes

1. Agent guide
2. Ticket basics
3. Working with tickets

Здравствуйте L2 RU TL Aleksey VoloshinБлагодарю Вас за вопросВы можете настроить напоминание о конкретном тикете, с указанием точной даты и времени через сторонние приложения из маркетплейс:https:/...

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• Viktor Osetrov
• Created July 11, 2022 07:18
• 0 votes

1. Chat
2. ...
3. Setting up Zendesk Chat
4. Viewing and analyzing tag data

Matty Griffiths, regarding ''more detailed analytics options for tags are planned for a future release'' we highly recommend having a look at the next pages:- product announcements - https://suppor...

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• Viktor Osetrov
• Created June 08, 2022 14:43
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Open text fields as ticket fields/categories

Hi Julia, Thank you for contacting us. 1) From my understanding, you would like to have a pre-populated text field with an explanation or pop-up boxes with extra text for some insides. This idea s...

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• Viktor Osetrov
• Created July 08, 2021 10:28
• 1 vote