Viktor Osetrov
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Total activity746
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Last activity
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Activity overview
Latest activity by Viktor Osetrov-
Viktor Osetrov commented,
Hello Viktor,Got you. Unfortunately, the drop-down field is not auto-populated in end-user mode for security reasons. Please accept our apologies for the inconvenience with that.Thanks
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Viktor Osetrov commented,
Hello Simple,For messaging by Web Messenger (Web Widget) you can use the following option:Starting answer - The conversation will start with this answerHopefully, it helps with your answer bot flow...
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Viktor Osetrov commented,
Hello Azat,At this moment we can only suggest using Copy this and following steps option to simplify your Flow Builder workaround. Thanks
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Viktor Osetrov commented,
Hello Mokka,You can retrieve external_ids via:1) Using Show User to retrieve the end-user external_id. • `GET /api/v2/users/{user_id}` Link for reference2) Another idea is to use Bulk Import/Exp...
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Viktor Osetrov commented,
Hello Viktor,Thanks for your clarification. Yes, the drop-down field' search is auto-populated if you put some value there for searching. Have attached a screenshot of how it looks like from my tes...
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Viktor Osetrov commented,
Hello Pasquale,Thanks for your reply. From the previous reply, I see your issue related to Update handling time (min). It is calculated metrics from the Time Tracking app. This metric works with th...
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Viktor Osetrov commented,
Hello Pasquale,Thanks for your question. Unfortunately, couldn't replicate your issue. Could you please check the "Drill in" attributes? Hope it helps
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Viktor Osetrov commented,
Hi Vishnu,And I would like to add that you can use Team publishing [default] datasets for checking articles where the author is a "permanently deleted user":Thanks
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Viktor Osetrov commented,
Hi Vishnu,Thanks for your reply. Could you please try to use Zendesk Explore > Guide Community [default] datasets for retrieving "Permanently deleted user" authors' articles or community posts? Ha...
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Viktor Osetrov commented,
Hello Sydney,We can recommend using API GET requests for checking the information about the "user name".GET /api/v2/users/{user_id} where {user_id} is the id of the user. - https://developer.zendes...