Viktor Osetrov

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What is a non-answered call?

Hello Steven, Thanks for the clarification. It means that for some reason the calls were in the queue. For more info -  Zendesk Talk dashboard metrics referencePossible scenario:Your customer talki...

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• Viktor Osetrov
• Created March 27, 2023 12:15
• 0 votes

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What is a non-answered call?

Hello Steven,By default, tickets aren't created for abandoned calls. However, you can choose to enable ticket creation for abandoned calls for each of your individual numbers. Article about this - ...

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• Viktor Osetrov
• Created March 25, 2023 23:03
• 0 votes

1. Agent guide
2. Ticket management
3. Managing your views

Hello Brettany,Did you try - To export a view to a CSV file?Hope it helps

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• Viktor Osetrov
• Created March 25, 2023 22:39
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Importing and downloading your theme and manifest file

Hello Shaun,"Aarhus" theme has a "Standard" licence. Unfortunately, Standard licenses don't provide access to the source code and only allow preconfigured settings. If you wish to download your the...

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• Viktor Osetrov
• Created March 25, 2023 22:13
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Enabling customers to continue their conversation over email

Hi Fiona,Have attached "Contact Us" form on Web Widget Classic from the left side. After updating to messaging this "Contact Us" you will have Messaging with a bot (from the right side) Hope it hel...

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• Viktor Osetrov
• Created March 25, 2023 21:45
• 0 votes

1. Chat
2. ...
3. Live chat agent guide
4. Hiding credit card numbers in chats and chat history

Hello Kirill,Unfortunately, this option is not available for the Team plan at this moment. Please accept our apologies for all inconvenience with that. We highly recommend upgrading your product to...

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• Viktor Osetrov
• Created March 24, 2023 23:27
• 0 votes

1. Chat
2. ...
3. Best practices and recipes
4. Recipe: Chat trigger to notify the end of operating hours

Hi Marcin,It really works. Please use the following settings:1) Trigger. Take a look at below2) Agent status - "Away"3) Testing The trigger fired - here we goHope it helps 

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• Viktor Osetrov
• Created March 22, 2023 23:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to set which help center is displayed/opened first?

Hi Luz,Yep. The first HC is the default one, which you have created from scratch initially.Hope it helps 

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• Viktor Osetrov
• Created March 21, 2023 10:48
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to set which help center is displayed/opened first?

Hi Luz,Unfortunately, no way to change it at this moment. We're sorry for all inconvenience with that and stay tuned. Kind Regards 

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• Viktor Osetrov
• Created March 20, 2023 12:05
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How to set which help center is displayed/opened first?

Hello Luz,The first is shown Agent's guide HC. Please check your Brand settings there - https://your_subdomain.zendesk.com/admin/account/brand_management/brandsHave attached my example: Thank you

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• Viktor Osetrov
• Created March 18, 2023 23:20
• 0 votes