Viktor Osetrov

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Percentage of tickets created by channel

Hello Pasquale,Thanks for your reply. From the previous reply, I see your issue related to Update handling time (min). It is calculated metrics from the Time Tracking app. This metric works with th...

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• Viktor Osetrov
• Created May 30, 2023 10:51
• 1 vote

1. Zendesk updates
2. Announcements
3. Announcing plan-based product limits for images in Guide

Hello Вʼячеслав,Could you please create a ticket with us separately? We will take a look at your current storage usage.Kind Regards 

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• Viktor Osetrov
• Created April 21, 2023 13:48
• 1 vote

1. Apps and integrations
2. ...
3. Slack integration
4. Using the Slack for Zendesk Support integration

Hello Slava,Thanks for your question regarding turning off the ability to create tickets from Slack to Zendesk.Unfortunately, once the integration is installed, it´s not possible to change it to re...

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• Viktor Osetrov
• Created March 06, 2023 12:25
• 1 vote

1. Web Widget
2. Web Widget documentation
3. Installing the Web Widget

Hello Noa,Thanks a lot for your interesting question.For suppressing widget features on specific pages in the Web Widget (Classic), please enable chat and then use the suppress setting to change th...

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• Viktor Osetrov
• Created November 01, 2022 14:46
• 1 vote

1. Chat
2. ...
3. General questions about live chat
4. How do I find my Chat Account Key?

Hello Johnny,Many thanks for your interesting question - what if your Account Key isn't visible on "Check Connection" item list.In this case, you also can check your chat account key using the foll...

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• Viktor Osetrov
• Created October 28, 2022 21:49
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Hiding and showing elements in your Copenhagen standard theme

Hi Dave,Thanks a lot for your interesting question. You can add a Help Center Greeting using the following way:1) Open your Guide code editor and then click on "section hero" at home_page.hbs. Plea...

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• Viktor Osetrov
• Created October 22, 2022 21:49
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Open text fields as ticket fields/categories

Hi Julia, Thank you for contacting us. 1) From my understanding, you would like to have a pre-populated text field with an explanation or pop-up boxes with extra text for some insides. This idea s...

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• Viktor Osetrov
• Created July 08, 2021 10:28
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Allowing dropdown and multiselect fields to be searched by pressing the first letter of the value

Hello Viktor,Got you. Unfortunately, the drop-down field is not auto-populated in end-user mode for security reasons. Please accept our apologies for the inconvenience with that.Thanks

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• Viktor Osetrov
• Created May 31, 2023 10:54
• 0 votes

1. Messaging
2. ...
3. Zendesk messaging
4. Testing the end user's messaging experience

Hello Simple,For messaging by Web Messenger (Web Widget) you can use the following option:Starting answer - The conversation will start with this answerHopefully, it helps with your answer bot flow...

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• Viktor Osetrov
• Created May 30, 2023 15:15
• 0 votes

1. Bots and automation
2. Custom bots (Flow Builder) documentation
3. Building a conversation bot using answers

Hello Azat,At this moment we can only suggest using Copy this and following steps option to simplify your Flow Builder workaround.  Thanks 

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• Viktor Osetrov
• Created May 30, 2023 15:06
• 0 votes