Ezekiel
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Total activity29
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Last activity
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Activity overview
Latest activity by Ezekiel-
Ezekiel created an article,
Service Incident - September 7, 2023 - Support | All Pods - Zendesk access errors
SUMMARY On September 7, 2023 between 14:53 and 15:32 UTC, some customers across multiple Pods had trouble loading or logging into Zendesk products. Timeline 15:27 UTC | 08:27 PTWe are currently i...
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Ezekiel created an article,
Service Incident - September 5, 2023 - Support | Pod 23 - Increased latency and errors
SUMMARY On September 5, 2023 from 7:45 to 14:54 UTC, some Support customers on Pod 23 experienced increased latency and "something went wrong" errors due to a failed deploy. Timeline 22:30 UTC | 1...
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Ezekiel created an article,
Service Incident - June 16, 2023 - Sunshine Conversations | All Pods - Delays and intermittent message failures
SUMMARY On June 16, 2023 from 20:08 UTC to 20:36 UTC, Zendesk customers using the Zendesk WhatsApp Business API experienced message delays and intermittent message failures. Timeline 20:27 UTC |...
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Ezekiel created an article,
Service Incident - June 13, 2023 - Multiple Products | Multiple Pods - Bot and ZIS errors, Webhook delays
SUMMARY On June 13, 2023 from 18:48 UTC to 20:42 UTC, Zendesk Support customers on multiple pods experienced Zendesk bot errors, ZIS errors and webhook delays. Customers may have been presented wi...
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Ezekiel created an article,
Service Incident - June 13, 2023 - Sunshine Conversations and Messaging | Multiple Pods - High latency and delays
SUMMARY On June 13, 2023 from 15:03 UTC to 19:59 UTC, Sunshine Conversations customers across all pods experienced delays sending and receiving messages, as well as some 5xx level errors. Timeli...
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Ezekiel created an article,
Service Incident - May 12, 2023 - Explore | Multiple Pods - Error when loading and viewing dashboards
SUMMARY On May 12, 2023 from 20:28 UTC to 21:57 UTC, US-based Explore customers experienced errors when trying to view or filter dashboards and reports in Explore. Timeline 21:28 UTC | 14:28 PT We...
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Ezekiel created an article,
Service Incident - May 11, 2023 - Sunshine Conversations | All Pods - Issues with WhatsApp Messages Not Sending
SUMMARY On May 11, 2023 from 13:50 UTC to 16:01 UTC, Sunshine Conversation customers on all pods experienced issues with sending WhatsApp messages. Timeline 15:08 UTC | 08:08 PTWe have confirmed ...
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Ezekiel created an article,
Service Incident - October 31, 2022 - Support & Talk | Multiple Pods - Pubsub down causing Talk and Support issues
SUMMARY On October 31, 2022 from 17:22 to 19:02 UTC, Support customers experienced issues with agent collision, and Talk customers experienced issues across several talk functions (hold, transfers...
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Ezekiel created an article,
Service Incident - September 13, 2022 - Support | Pod 18 - Delayed email processing from Sep 6 Incident
SUMMARY On September 13, 2022 we investigated continuing reports of missing emails, related to the Service Incident on September 6, 2022. During the investigation, our engineers found an outstandin...
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Ezekiel created an article,
Service Incident - June 2, 2022 - Zendesk ZBot - support.zendesk.com Support widget issues
Summary Between May 23, 2022 from 01:23 UTC to June 03 21:15 UTC, Zendesk customers may have experienced intermittent issues when trying to reach the Zendesk Support team via the Zendesk ZBot Widge...