Alex Zheng
-
Total activity14
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions2
Activity overview
Latest activity by Alex Zheng-
Alex Zheng commented,
Hey Yasmin, I would start with something like using the % Breached tickets metric and the assignee name attribute in the SLA dataset and you can build on from there. Let me know if you have any fu...
-
Alex Zheng commented,
Hey Elena, I will open up a ticket with you to investigate further. Best regards,
-
Alex Zheng commented,
Hey Birgit, Text fields are generally not super useful for reporting and generally better served as notes to record additional unstructured data so unfortunately it is not possible to differentiate...
-
Alex Zheng commented,
Hey Raghul, I will open up a ticket with you to take a look at your formula. Best regards,
-
Alex Zheng commented,
Hey Alba, I will open a ticket with you to investigate further. Best regards,
-
Alex Zheng commented,
Hey Jenny, Looks like ticket form filter is going to be added to the backlog dataset soon as you can read here but is not available at the moment. Best regards,
-
Alex Zheng commented,
Hey Jenny, You should be able to use the backlog dataset to get this information. I would try something like the following with the status being filtered for pending tickets: Best regards,
-
Alex Zheng commented,
Hey Louis, I would try something like the following in the ticket updates dataset. The update - date would be the day you are looking at and the update ticket status would be set to open. Best reg...
-
Alex Zheng commented,
Hey Stephanie, Right in this case since we have specifically selected for agent roles the public comments metric for this query would be referring to agent comments only. Best regards,
-
Alex Zheng commented,
Hey Natalia, I will open up a ticket with you in order to investigate further. Best regards,