Alex Zheng
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Total activity60
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Last activity
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Activity overview
Latest activity by Alex Zheng-
Alex Zheng commented,
Hey shilpi, I can open up a ticket with you to investigate further.
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Alex Zheng commented,
Hey Charles, You'll want to get rid of the parentheses around Null, this implies it is looking for a specific field value called null rather than just seeing if it is empty. So it should look like ...
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Alex Zheng commented,
Hey Andrea, I would check out the article Best practices for using dashboard filters just for better understanding on how to use dashboard filters. Though for first reply time generally I would rec...
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Alex Zheng commented,
Hey Lara, We have documentation on all the default metrics and attributes here which should give you the information you are looking for. Metrics and attributes for Zendesk Talk Best regards,
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Alex Zheng commented,
Hey Gerald, Unfortunately not, as the changes - field name attribute only exists in the Updates History dataset. Best regards,
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Alex Zheng commented,
Hey Omar, If you are looking for something like a current user variable then this is currently not available but it is in development as described in this post. I would recommend you comment and fo...
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Alex Zheng commented,
Hey Marco, The average click through rate is calculated as COUNT(Clicks)/COUNT(Searches) with clicks and searches being two separate metrics within the Search dataset. This references any article c...
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Alex Zheng commented,
Hey CJ, Thanks for sharing. Internal discussion is being raised as a result of that post on the tickets solved metric. Please bear with us as we work through this issue. Best regards,
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Alex Zheng commented,
Hey Bobby, I am thinking you would want to be in the TIcket Updates dataset anyways as I believe this would be the easiest way to account for updater role and all the relevant metrics should be ava...
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Alex Zheng commented,
Hey Bobby, I think I follow what you're trying to do. I'm thinking you'll want to add a condition to your metric to include the DATE_DIFF function to filter out tickets that haven't been updated in...