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Andrew Chu

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Latest activity by Andrew Chu
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    Andrew Chu commented,

    Hi Zendesk team/ Shannon, I saw the discussion earlier about creating Average wait times metric per group. May I know as of know has it been available? I checked the current wordings in this articl...

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    Andrew Chu commented,

    Hi Zendesk team, Is there a way to select from the list of phone numbers to call from one or two numbers as default numbers? Let's say if we purchase 20 something toll-free numbers and then enable ...

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    Andrew Chu commented,

    Thanks so much Michael Froeming for your reply. I'm clear on this and now having 2 other questions that need your advice: Are there any other type of triggers that we can set up for a routing bes...

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    Andrew Chu commented,

    Hi Zendesk team, Please help asap with this problem here. I don't seem to find any ways to have the newly created views moved to be displayed on the list of available views. I can only see the new ...

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    Andrew Chu commented,

    Hi guys hope you can help out on my question: In my IVR sub-menu, I configured a routing that if customers press 1 they would be routed to an external number. Currently my business requires that 2 ...