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Rachel Johnsen

Joined May 13, 2021

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Last activity Oct 23, 2021

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ACTIVITY OVERVIEW

Latest activity by Rachel Johnsen

Rachel Johnsen commented,

CommentMeasuring success

@... thank you!

View comment · Posted Jan 28, 2021 · Rachel Johnsen

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Rachel Johnsen commented,

CommentMeasuring success

Do anyone know the ideal dimensions for the emoticons? If we were going to use an image to rate satisfaction. 

Thank you!

View comment · Posted Jan 27, 2021 · Rachel Johnsen

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Rachel Johnsen commented,

CommentMetrics, attributes, and filters

Thank you Chandra!

View comment · Posted Jan 05, 2021 · Rachel Johnsen

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Rachel Johnsen commented,

CommentMetrics, attributes, and filters

Hey there, 

 

I set our agent schedules for 9am - 5:30pm, however, but I arrived there was no schedule set. When I pull data from before the schedule was set, will the new schedule apply to it? 

For example: if I set the schedule in 2020, but pulled First Reply Times from 2019, would the schedule be applied to it after the fact? 

 

Thanks for your help,

Rachel

View comment · Posted Jan 04, 2021 · Rachel Johnsen

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