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Rachel Johnsen
Joined May 13, 2021
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Last activity Oct 23, 2021
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Latest activity by Rachel Johnsen
Rachel Johnsen commented,
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Rachel Johnsen commented,
Do anyone know the ideal dimensions for the emoticons? If we were going to use an image to rate satisfaction.
Thank you!
View comment · Posted Jan 27, 2021 · Rachel Johnsen
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Rachel Johnsen commented,
Thank you Chandra!
View comment · Posted Jan 05, 2021 · Rachel Johnsen
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Rachel Johnsen commented,
Hey there,
I set our agent schedules for 9am - 5:30pm, however, but I arrived there was no schedule set. When I pull data from before the schedule was set, will the new schedule apply to it?
For example: if I set the schedule in 2020, but pulled First Reply Times from 2019, would the schedule be applied to it after the fact?
Thanks for your help,
Rachel
View comment · Posted Jan 04, 2021 · Rachel Johnsen
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