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Octave

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Octave

Octave commented,

CommentBuilding reports

Hi!  Is there a way to understand ticket touches for tickets submitted by an end user, not just those created by agents?  I'd like to understand the number of tickets submitted to our team and the breakdown of touches between the ticket's submission and it being submitted as closed.

View comment · Posted Feb 24, 2021 · Octave

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