Scott Burnham
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Total activity61
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Last activity
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Activity overview
Latest activity by Scott Burnham-
Scott Burnham commented,
So this would be great, but as it replaces the search bar with: sort:desc custom_status_id:4242552 custom_status_id:4242572Instead of actual human identifiable words, it's a big N O P E for us.
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Scott Burnham commented,
Sure but it won't work. Read the thread... Zendesk doesn't care as long as their big dollar accounts are happy, and sometimes not even then.
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Scott Burnham commented,
Cool, how do we sort tickets by subject?
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Scott Burnham commented,
Fyi, FreshDesk is actually worse than ZenDesk in this issue, and more, just finished testing their Enterprise tier, and it is also trash.
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Scott Burnham commented,
Salvador Vazquez Is there a timeframe on that? The options are still missing even after clearing the cache. Does this only apply the pagination issue, or the entire issue?
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Scott Burnham commented,
You guys are really causing issues in 2022, and zero solutions when called out other than strange workarounds. Like everyone else in this thread, this "feature" is a BUG, and it is spreading across...
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Scott Burnham commented,
Because there is no pagination on their forum, you can't tell without looking at the address bar that there are now 3 pages worth of comments on this issue they have caused XD
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Scott Burnham commented,
@...I have been quite civil; comparatively. As you can see, these recent changes are not quite being received as your team had anticipated... Zero fanfare. Zero praise. Just salt... Soo much salt.
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Scott Burnham commented,
DJ Jimenez that would work great if their triggers actually worked well, and if our staff typed the text correctly every time, but sadly they do not. Not saying they should remove the triggers feat...
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Scott Burnham commented,
Fun fact, I haven't even started ranting about the removal of numbered pagination.... Like when you have 20 pages of support tickets, and you are trying to guestimate the time you need to allocate ...