Jessica Hansen
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Last activity
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Activity overview
Latest activity by Jessica Hansen-
Jessica Hansen commented,
Can you tell me why this is? We are a small group and have noticed that there are times when the customer is then left on hold indefinitely (there was only 1 agent and they went offline before the ...
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Jessica Hansen commented,
My team is reporting that previously the "default" used by the app was the "default" email for the "default" Brand. It now seems to be using the "default" email from the alphabetically first Brand,...