Jessica Hansen
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Recent activity by Jessica Hansen-
Can you tell me why this is? We are a small group and have noticed that there are times when the customer is then left on hold indefinitely (there was only 1 agent and they went offline before the ...
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My team is reporting that previously the "default" used by the app was the "default" email for the "default" Brand. It now seems to be using the "default" email from the alphabetically first Brand,...