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Daniel Merriott

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Daniel Merriott

Daniel Merriott commented,

CommentTeam members and groups

Just wondering why light agents can't use agent forwarding? I would ideally like anyone in my organisation who receives a support request via email to be able to forward the email into our support email to create a ticket on behalf of the original sender. Is there another way to achieve this?

View comment · Posted Feb 14, 2021 · Daniel Merriott

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Daniel Merriott commented,

CommentZendesk messaging

Hi is this possible to enable for a trial account please? I have a Suite trial with a public help centre and agent workspace enabled but I don't see any options to access or configure messenger.

View comment · Posted Feb 14, 2021 · Daniel Merriott

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