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Daniel Merriott

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Latest activity by Daniel Merriott
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    Daniel Merriott commented,

    Just wondering why light agents can't use agent forwarding? I would ideally like anyone in my organisation who receives a support request via email to be able to forward the email into our support ...

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    Daniel Merriott commented,

    Hi is this possible to enable for a trial account please? I have a Suite trial with a public help centre and agent workspace enabled but I don't see any options to access or configure messenger.