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Daniel Merriott

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Latest activity by Daniel Merriott
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    Daniel Merriott commented,

    1. People
    2. ...
    3. Team members and groups
    4. Understanding and setting light agent permissions

    Just wondering why light agents can't use agent forwarding? I would ideally like anyone in my organisation who receives a support request via email to be able to forward the email into our support ...

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    • Daniel Merriott
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    Daniel Merriott commented,

    1. Messaging
    2. ...
    3. Zendesk messaging
    4. About messaging

    Hi is this possible to enable for a trial account please? I have a Suite trial with a public help centre and agent workspace enabled but I don't see any options to access or configure messenger.

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    • Daniel Merriott
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