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John E

Joined May 13, 2021

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Last activity Apr 16, 2024

Zendesk administrator for a retail e-commerce company selling outdoor equipment and recreational sporting goods.

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ACTIVITY OVERVIEW

Latest activity by John E

John E commented,

Community comment Feedback - Admin Center

BIG Up vote for this feature request!  

View comment · Posted Apr 16, 2024 · John E

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John E commented,

Community comment Feedback - Voice (Talk)

Are there any planned updates to this?  There are no changes to the talk console, hurting our business experience—use-case: multi-brand call center with high-volume inbound and outbound calls.  The outbound numbers are listed on the talk console in an unknown order, but this post says when they are ported in.  Agents make outbound calls from the incorrect numbers.  There is no way to change the order or restrict which outbound numbers are displayed, resulting in incorrectly assigned tickets.  

View comment · Posted Feb 22, 2024 · John E

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John E created a post,

Post Feedback - Chat and Messaging (Chat)
A support agent told me that Zendesk does not currently support event tracking for GA4, and there is no timeline for adding native integration to chat for GA4. Please consider updating the chat feature to support GA4. Thank you.

Posted May 08, 2023 · John E

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John E commented,

CommentSetting up Zendesk Guide

HI @...


Thanks for your reply.  I want to specify a different top-level domain for our help center.  Can I host-map mycompany.help > support.mycompany.com?  For example, instead of the help center address reading support.mycompany.com, it will read mycompany.help and re-direct to the help center.  Thanks again. 

View comment · Posted Nov 08, 2022 · John E

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John E commented,

CommentSetting up Zendesk Guide

Hello-

Is it possible to rename the top-level domain of the Help Center to something like help> instead of a traditional top-level domain like .com?  If so, would I follow the steps outlined in the help article Renaming your subdomain, or possibly host-mapping outlined in this article?

Thank you.  

View comment · Posted Nov 04, 2022 · John E

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John E commented,

CommentFormatting and customizing your email

Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue.  Cheers. 

View comment · Posted Oct 21, 2022 · John E

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John E commented,

CommentUsing help center search

Hello,

One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center.  We do not utilize the multiple language features of the Help Center.  

Is there a way to modify the templates or code of the Help Center to remove or change the details of this tag?

View comment · Posted Oct 20, 2022 · John E

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John E commented,

CommentFormatting and customizing your email

Hello-

I am in the planning process of implementing the simplified email threading.  One concern I have is the instruction stating, 

Updating the triggers and automations consists of replacing all the content of the action's email body with one of the following placeholders for simplified threading:

{{ticket.latest_comment_html}}
{{ticket.latest_public_comment_html}}

Some of my notify triggers have text in addition to the placeholders, but the instructions state to replace ALL of the content.  Will the emails render incorrectly if I leave other text in the comment section of the trigger?

View comment · Posted Oct 19, 2022 · John E

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John E commented,

Community comment Feedback - Ticketing system (Support)

Any updates on this functionality? 

View comment · Posted Oct 19, 2022 · John E

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John E commented,

Community comment Feedback - Ticketing system (Support)

+1 to this post

Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges the tickets across brands.  

Our goal is to prevent agents from having the ability to merge across brands.  If this is not a global setting, please consider adding this feature.  Thanks!  

View comment · Posted Mar 01, 2022 · John E

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