
John E
Zendesk administrator for a medium-sized retail e-commerce company. Subject matter expert on all things operations.
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Total activity34
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Last activity
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Member since
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Activity overview
Latest activity by John E-
John E commented,
HI Viktor Osetrov, Thanks for your reply. I want to specify a different top-level domain for our help center. Can I host-map mycompany.help > support.mycompany.com? For example, instead of the ...
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John E commented,
Hello- Is it possible to rename the top-level domain of the Help Center to something like <subdomain.mycompany.help> instead of a traditional top-level domain like .com? If so, would I follow the ...
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John E commented,
Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue. Cheers.
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John E commented,
Hello, One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center. We do not utilize the multiple language features of the Help Center. Is there a way to modify the t...
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John E commented,
Hello- I am in the planning process of implementing the simplified email threading. One concern I have is the instruction stating, Updating the triggers and automations consists of replacing all...
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John E commented,
Any updates on this functionality?
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John E commented,
+1 to this post Use-case: We are a multi-brand organization. Customer A submits a separate request to each brand from the same email with the same text. The agent sees these requests and merges ...
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John E commented,
Hi @... Our team calls it the Geckoboard since that is the name of the brand of the hosting service we use, but we also call it our KPI Monitor. Let us know what you come up with! :)