John E

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

HI Viktor Osetrov,  Thanks for your reply.  I want to specify a different top-level domain for our help center.  Can I host-map mycompany.help > support.mycompany.com?  For example, instead of the ...

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• John E
• Created November 08, 2022 15:08
• 0 votes

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Host mapping - Changing the URL of your help center

Hello- Is it possible to rename the top-level domain of the Help Center to something like <subdomain.mycompany.help> instead of a traditional top-level domain like .com?  If so, would I follow the ...

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• John E
• Created November 04, 2022 18:50
• 0 votes

1. Email
2. Formatting and customizing your email
3. Implementing simplified email threading for email applications

Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue.  Cheers. 

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• John E
• Created October 21, 2022 14:13
• 0 votes

1. Guide
2. ...
3. End-user guide for Help Center
4. About search engine optimization (SEO) in your help center

Hello, One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center.  We do not utilize the multiple language features of the Help Center.   Is there a way to modify the t...

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• John E
• Created October 20, 2022 14:12
• 0 votes

1. Email
2. Formatting and customizing your email
3. Implementing simplified email threading for email applications

Hello- I am in the planning process of implementing the simplified email threading.  One concern I have is the instruction stating,  Updating the triggers and automations consists of replacing all...

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• John E
• Created October 19, 2022 21:37
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

Any updates on this functionality? 

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• John E
• Created October 19, 2022 21:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

+1 to this post Use-case:  We are a multi-brand organization.  Customer A submits a separate request to each brand from the same email with the same text.  The agent sees these requests and merges ...

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• John E
• Created March 01, 2022 16:36
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Name for a dynamic dashboard analytics view

Hi @... Our team calls it the Geckoboard since that is the name of the brand of the hosting service we use, but we also call it our KPI Monitor.   Let us know what you come up with! :)

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• John E
• Created August 13, 2021 19:30
• 1 vote