John E
Zendesk administrator for a medium-sized retail e-commerce company. Subject matter expert on all things operations.
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Total activity34
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Last activity
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Activity overview
Latest activity by John E-
John E created a post,
Add GA4 event tracking for chat
AnsweredA support agent told me that Zendesk does not currently support event tracking for GA4, and there is no timeline for adding native integration to chat for GA4. Please consider updating the chat fe...
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John E commented,
HI Viktor Osetrov, Thanks for your reply. I want to specify a different top-level domain for our help center. Can I host-map mycompany.help > support.mycompany.com? For example, instead of the ...
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John E commented,
Hello- Is it possible to rename the top-level domain of the Help Center to something like <subdomain.mycompany.help> instead of a traditional top-level domain like .com? If so, would I follow the ...
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John E commented,
Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue. Cheers.
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John E commented,
Hello, One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center. We do not utilize the multiple language features of the Help Center. Is there a way to modify the t...
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John E commented,
Hello- I am in the planning process of implementing the simplified email threading. One concern I have is the instruction stating, Updating the triggers and automations consists of replacing all...
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John E commented,
Any updates on this functionality?
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John E commented,
+1 to this post Use-case: We are a multi-brand organization. Customer A submits a separate request to each brand from the same email with the same text. The agent sees these requests and merges ...