John E
Zendesk administrator for a medium-sized retail e-commerce company. Subject matter expert on all things operations.
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Recent activity by John E-
HI Viktor Osetrov, Thanks for your reply. I want to specify a different top-level domain for our help center. Can I host-map mycompany.help > support.mycompany.com? For example, instead of the ...
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Hello- Is it possible to rename the top-level domain of the Help Center to something like <subdomain.mycompany.help> instead of a traditional top-level domain like .com? If so, would I follow the ...
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Thanks for your comment Jamie Noell - I tried it, and it seems to be working without issue. Cheers.
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Hello, One of our SEO concerns is the incomplete HREFLANG tag associated with our Help Center. We do not utilize the multiple language features of the Help Center. Is there a way to modify the t...
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Hello- I am in the planning process of implementing the simplified email threading. One concern I have is the instruction stating, Updating the triggers and automations consists of replacing all...
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Any updates on this functionality?
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+1 to this post Use-case: We are a multi-brand organization. Customer A submits a separate request to each brand from the same email with the same text. The agent sees these requests and merges ...