Kevin Pollard

Me as well, thanks!!!

Is there a way to only have the trigger run if it's a new requester (email address) to the system? I'd hate to overwrite an existing user's name that is correct with a partial name. For example, if I had already had Kevin Pollard set, but I created a ticket with KP, it would overwrite the person's name with KP.

Thanks for posting this, however I'm getting an error. The name field is updating from the trigger/target, however it is updating to the following:

" Liquid error: undefined method `to_liquid' for #Ticket:0x007f2fb99e9748>"

rather than the custom field's name.

My URL is: https://subdomain.zendesk.com/api/v2/users/{{ticket.requester.id}}.json?user[name]={{ticket.ticket\_field\_24317489}} . Any suggestions? (subdomain is swapped in for our actual subdomain)

I agree with what everyone is saying here. It's not practical to set your default speaker for your whole computer to your headset. You only want to use your headset while in a call.