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Jesse Marion
Joined May 13, 2021
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Last activity Oct 17, 2022
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Latest activity by Jesse Marion
Jesse Marion commented,
CommentBuilding reports
Hello there, I wonder if anyone has a formula for a custom Attribute for Ticket Update - Hour where the update is a public comment from the Agent. I am creating a heat map for the number of public comments sent each hour by each agent however in doing so I have updated counts in the middle of the night which seem to be timestamps for when the ticket was updated such as sending a satisfaction survey (automation)
View comment · Posted Oct 17, 2022 · Jesse Marion
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