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Sam Liston's Avatar

Sam Liston

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Sam Liston

Sam Liston commented,

CommentMeasuring success

Hi,

We're currently using Zendesk Chat, and thinking about upgrading. Is there anyway to monitor the customer's chat queue position when a chat is accepted by one of our agents? Basically, are we able to monitor if chats are being handled in a first-in-first-out capacity?

Thanks!

View comment · Posted Mar 18, 2021 · Sam Liston

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