Ric Clements

1. Agent guide
2. Ticket management
3. Managing tickets in bulk

I know that all ctive ticket fields are displayed in the Update view during a bulk update, regardless of the form(s) applied to the selected tickets. This takes far too long to scroll through to fi...

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• Ric Clements
• Created May 11, 2021 07:13
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. When Managing tickets in bulk, Only display the custom field in the ticket form used by the ticket

I would also like to know how to do this as scrolling through all the fields takes too long. You can't even start typing the name to search that way

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• Ric Clements
• Created May 11, 2021 07:11
• 0 votes