Serge Mucibabic
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Last activity
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Activity overview
Latest activity by Serge Mucibabic-
Serge Mucibabic created a post,
Placeholders in trigger action "side conversation via email" don't work
Some placeholders like {{current_user.name}} when used in trigger action "side conversation via email" do not work as intended. For the above placeholder the SC emails come out signed by an assign...
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Serge Mucibabic created a post,
Side conversation email responses on "Updates to your tickets" of agent's Home Dashboard
When someone responds to a side conversation email there is a temporary notification for the assignee on the top right of the screen that lasts for about 10-15 seconds.I am aware it is possible to ...
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Serge Mucibabic commented,
+ 1 for the custom fields to be added in Backlog Dataset. Specifically, filtering reports on specific fields is of essence.
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Serge Mucibabic commented,
Hi, This is a nice addition. Can related field be used on the right side of the action in triggers? For example, I created a user custom 'lookup' field called Deputy Agent, with the intent to use i...
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Serge Mucibabic created a post,
Configuring time filter and content of scheduled reports
AnsweredIs it possible to select the time filter different than default (one month filter) for scheduled reports. Also, is it possible to configure the content of the reports if the xls or csv is selected ...
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Serge Mucibabic commented,
A Zendesk Help Center agent suggested to try a calculated attribute so I did. I created the "Ticket Link" calculated attribute with the following line: LINK("https://userdomain.zendesk.com/agent/ti...
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Serge Mucibabic commented,
Hi Ronald, You can copy entire concatenated column and "paste values (V)" right over it, or in a new column. That results in clickable hyperlinks, but only after double-clicking on each cell once. ...
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Serge Mucibabic commented,
Roland, Such concatenated cell doesn't seem to be clickable as a hyperlink in xls (even though it displays nicely as url text). Is it in your case and if so how did you get it clickable? Thanks for...
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Serge Mucibabic commented,
Thank you Roland for your input.
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Serge Mucibabic created a post,
URL link in export to CSV or XLS after "drill-in"
AnsweredI needed to generate reports for multiple customers containing a list of open tickets and export it to Excel to share with them. Such a list needs to have a ticket number (ID) field, but also a lin...